Mark Ferdinand Verdida Soller
$7/hr
Real Time Analyst / Workforce Management
- Reply rate:
- -
- Availability:
- Part-time (20 hrs/wk)
- Age:
- 34 years old
- Location:
- Cebu City, Cebu, Philippines
- Experience:
- 10 years
Websites
Other
About
10 years vast experience in the BPO industry highly skilled in Customer Support (voice and non-voice) and Customer Satisfaction, Data Reporting and Analysis, Team Management and Operations Management.
Skills
- RingCentral
- Erlang
- Slack
- Skype
- Outlook
- Research
- Email Handling and Management
- Dropbox
- Citrix
- Workforce
- Word
- Leadership
- Admin
- Email Etiquette
- Google Drive
- Google Sheets
- Data Processing
- Data Mining
- Call Handling and Support
- Team Management
- Schedule Management
- CRM (Customer Relationship Management)
- Business Analysis
- Excel
- Spreadsheet
- Data Collection
- PowerPoint
- Google Docs
- Data Analytics
- Report Writing
- Customer Service
- Six Sigma
- Microsoft Office
Languages
