Mark David Zoleta Nono

Mark David Zoleta Nono [BS in Accountancy, Philippine School of Business Administration]-Skype: markdznono Your company can take advantage of a polished and professional Virtual Admin and Sales Associate offering:    A combined six years of professional experience providing customer support, admin support and consumer sales in corporate environments for telecommunication, real-estate and franchising industry employers. An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. An adept strategic-relationship/partnership-building skill -- listens attentively, solves problems creatively, and uses tact and diplomacy to find common ground and achieve winwin outcomes. SUMMARY OF TECHNICAL SKILLS WEBSITES: asana.com, scribd.com, canva.com, zapier.com, facebook.com, evernote.com, ifttt.com, wordpress.com, dropbox.com, mailstrom.co, picmonkey.com, toggl.com, twitter.com, youtube.com, Google mail, Google calendar, Google sheets, Google drive SOFTWARES: Skype, Microsoft Office, VLC, Oracle, CRM, Windows Live Movie Maker, Yahoo Messenger, Facebook Page Manager, Ads Manager CORPORATE ACCOMPLISHMENTS     Formed a team of SME’s focused on gathering data reflecting call metrics and devised an action plan to lower down repeat and transfer rates based on data accumulated. Implemented coaching sessions for established agents having low satisfaction ratings to improve their scores and monitored their performance on a weekly basis. Successfully conducted a presentation on “Effectively Dealing With Repeat Customers” Delegated as the POC for checking on updates regarding product information, systems and policies and cascading it to the entire production floor through email blasts. EMPLOYMENT HISTORY Broker Associate, Property Hunter Realty October 2016 – Present     Managed online and offline marketing channels for lead generation Scheduled client meet-ups on site showrooms Met with clients and prospects for sales closing and consultation Assisted clients on documentation and after-sales process Property Specialist, Empire East Land Holdings Inc. June 2016 – Present Virtual Assistant/Admin Support, Property Hunter Realty October 2015-October 2016     Managed client’s online and offline prospect lists and updated all information on a daily basis Scheduled tripping appointments and did follow ups on client’s database Updated client’s sales website Handled online advertising on Facebook (Facebook sponsored ads, Posting on Facebook groups, etc.) Managed online advertising on paid websites (Lamudi, OLX, Property24, PropertyAsia, etc.) Wrote simple blog posts for online content   Virtual Assistant/Admin Support – Project Based, A Fine Shine Window Cleaning Services June 2015 – September 2015    Managed client’s online database and monitored all information to be up-to-date. Scheduled job appointments on a weekly basis Performed online research on local businesses and competitors within the business’ area of operation Made cold calls to generate new leads Created weekly reports regarding business operation Wrote email proposals for possible new business partnerships    Customer Care Support Tier 2, Convergys Corporation November 2013 – May 2015   Operated a moderate-volume workload within a deadline-driven environment. Resolved an average of 150 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume) Became the "go-to" person for new reps and particularly challenging calls as one of the company’s primary mentors of both new and established employees.  Helped the company attain high customer service ratings (as determined by external auditors) -- earned highly satisfactory marks in all categories including communication skills, listening skills, problem resolution and politeness. Real Estate Appointment Setter (Part-time), Property Hunter Realty March 2011 – December 2011    Partnered with a licensed real estate broker in contacting leads and setting up qualified sales appointments through telemarketing, Maintained records of potential and present customers. Administered good customer relations by answering to their needs and providing information that includes site location, property pricing, demographics and contract specifics. Technical Support Representative, Teleperformance Philippines December 2010 - June 2012  Worked in a fast-paced call center environment to take incoming technical calls from customers. Listened to customers’ concern then analyzed, troubleshot and resolved technical issues for voice, internet or data installation and connection issues. Remotely configured and troubleshoot client’s equipment. Arranged dates, times & access arrangements for a service call.    Appointment Setter and Marketing Consultant (Part-time), JC Franchising Incorporated February 2010 – December 2010    Initiated cold calls to potential customers and leads provided by the sales team and organized records of all telemarketing activities. Provided information to target business partners including but not limited to franchise offers, location requirements, pricing, personnel training, and inventory management. Established partners’ trust by serving as a communication channel between the Franchisor and its franchisees. Technical Customer Care Representative, Convergys Corporation June 2009-January 2010 NON-WORK HISTORY Internal Auditor, Junior Financial Executives, PSBA Manila Board of Director, Rotaract Club of PSBA Manila, District 3800 Vice President for External Affairs, Junior Financial Executives, PSBA Manila Non-Academic Coordinator, Rotaract Club of PSBA Manila, District 3800 Sports Coordinator, Rotaract Club of PSBA Manila, District 3810 SEMINARS / TRAININGS ATTENDED DMCI Accreditation Training for Brokers, October 2016 Real Estate Marketing Training, Empire East Land Holdings Inc., June 2016 Your Date with Freedom: Virtual Careers Summit and Seminar [Jomar Hilario] WEBINARS: Five Virtual Career Productivity Tools [Marivic Gutierrez and Jomar Hilario] Tools for Virtual Project Managers [Nina Lauren Mendoza] Powerful Wordpress Tips and Tricks [Veia Lim] Dealing with Fear and Starting Up Your Virtual Career [Jomar Hilario] GETTING THE JOB: Interviewing a Client, Resume and Blog [Jomar Hilario] Scenario – Based Training, Convergys Corporation, November 2013 Managing Your Income: Seminar on Financial Management, AXA Philippines, February 2012 Real Estate Marketing Training, DMCI Homes, February 2011 Product Training, Teleperformance Philippines, December 2010 Australian Language Training, Teleperformance Philippines, December 2010 Attracting Wealth: How to Program Your Mind for Success, March 2010 [John Calub] Sales and Product Training, JC Franchising Incorporated, January 2010 Technical and Product Training, Convergys Corporation, June 2009 Language Training, Convergys Corporation, June 2009 OTHER SKILLS          Creating Research Projects Formulating Balance Sheets and Income Statements Updating Facebook Group Page Creating and Running Facebook Ads Setting up Email Marketing Systems Analyzing Quantitative Data and Manufacturing Reports Writing Book Summaries and Reviews Scheduling and Planning Events Budgeting Monthly Income and Paying Personal Bills