Mark Dave Hibaya

MARK DAVE HIBAYA EXECUTIVE VIRTUAL ASSISTANT CONTACT INFORMATION Skype: live:markdavehibaya_1 WhatsApp: - Telegram: @markdavehibaya Email:-Address: Cagayan de Oro City 9000 Misamis Oriental, Philippines PROFESSIONAL SUMMARY Dedicated and results-driven Executive Assistant with over 11 years of experience in administrative support, social media management, marketing, and customer service. Adept at optimizing business operations, enhancing brand visibility, and improving customer engagement. A Licensed Professional Teacher in the Philippines with a background in marketing and project management. EDUCATION Bachelor of Physical Education - College of Teacher Education Liceo de Cagayan University Licensed Professional Teacher Completed private and public school internship training CORE SKILLS Social Media Management Graphic Design & Video Editing Customer Relationship Management (CRM) Administrative Support Appointment Setting Cold Calling & Telemarketing Email & SMS Marketing Event Planning & Coordination Sales & Business Development Proficiency in Microsoft Office & Google Suite Tech-Savvy & Computer Literacy Market Research & Lead Generation TOOLS & SOFTWARE CRM: GoHighLevel, HubSpot, Pipedrive, Salesforce, AppFolio, FollowUp Boss Marketing & Automation: MailChimp, Klaviyo, Apollo.io Project Management: Asana, ClickUp, Notion Communication: Slack, Microsoft Teams, RingCentral, WhatsApp Design & Video Editing: Canva, Filmora, Sony Vegas, CapCut Web & E-commerce: Shopify, Wix, GoDaddy, NameCheap Lead Management: Reonomy, CoStar, SalesQL, Vortex, LinkedIn, Sales Navigator, SalesQL WORK EXPERIENCE PROPERTY MANAGEMENT COORDINATOR Company: Ecco-Living Address: 145 S Fairfax Avenue Suite, Los Angeles, CA 90036 December 2023 - January 2025 Lead Generation - Look for tenants via Roomies, Furnish Finder, Facebook, Spare room, Apartments.com and etc. Customer Service - Handling inbound/outbound calls for tenants, answering inquiries. Posting Apartment rooms/properties in Craiglist, Facebook and Roomies. Data Entry, Updating status of tenants Tools Utilized: AppFolio, Lead Simple, Zoom Phone call number, HomeBase TRANSACTION COORDINATOR - COMMERCIAL REAL ESTATE Company: AJ George Commercial & Resimercial Real Estate Address: 3646 Midway Drive, San Diego, CA, United States, California November 2020 - November 2023 Importing and Exporting leads from Realnex, Reonomy and Mojo Email Management Manage Contract and Documents Handling Inbound & Outbound Calls Skip Tracing/Lead Generation Social Media Management Graphic Design and Video Editing Overseeing Transaction Timelines Managing Communication and Follow-ups Compliance and Record-Keeping Assisting with Closing Process Coordinating with All Parties Manage CRM GoHigh Level and FollowUp Boss Cold/Warm Calling/Appointment Setter Administrative Support ECOMMERCE CUSTOMER SERVICE REPRESENTATIVE Company: Culinary Cave Address: 244 5th Ave #2, New York, NY 10001, United States January 2018 - October 2020 Answer phone calls Send Text SMS Message/Follow-up Track Shipping Number and Update Social Media Management Create content Post FB Ads Shopify - Order Fullfilment, Refund, Check Status Tawktoo App OpenPhone dial pad Create Basic Website design/funnel landing page U.S TELCO-CUSTOMER SERVICE REPRESENTATIVE FREEDOMPOP AND UNREAL MOBILE COMPANY Prime Synergy Solution (BPO) – Cagayan de Oro City August 2015 - October 2017 Handled U.S. telecommunication sales for Freedom Pop & Unreal Mobile. Assisted customers with SIM card activation, account inquiries, and promotional sales. OUTBOUND SALES REPRESENTATIVE - AUTO TRANSPORT BROKER Company: Today Auto Group (Vehicle) Address: 733 E San Bernardino Rd Covina, CA 91723 January 2014 - February 2015 Negotiating with Carriers Booking Shipments Handling Paperwork Providing Customer Support Tracking Shipments Ensuring Compliance Customer Service Handling Phone calls Maintaining a network of reliable carriers and repeat customers for future business. Finding Clients Social Media Manager REFERENCES Ryan Chandrapaul Commercial Real Estate Advisor Email:-Phone: +1 - San Diego County, California, USA Mike Marino President & Owner, New Levels Cleaning Email:-Phone: +1 - New York, NY, USA