MARK DALUMPINES
ANALYST/CSR
BACKGROUND SUMMARY:
I am currently a transcriber, I do have good typing skills and a
strong command of English, and being a transcriber I always
make sure that I produce high-quality call transcripts which are
clean, readable, and client-ready and also I have been a customer
service representative in a BPO industry for more than 3 years. I
support the customer by giving helpful information, addressing
questions, responding to complaints, and resolving their
problems.
SKILLS:
-Attentive Listening
-Fast Typing Speed
-Multitasking
-Following Procedure
-Efficient Problem Solver
-Processing Order
-Customer Satisfaction
-Time Management
OTHER SKILLS:
-Data Encoding
-Typist (60 wpm)
-Web Researcher
-Creating Thumbnail
-Basic Photo and Video Editing
-Logo Maker
-Background Removing
-T-shirt Designing
CONTACT INFORMATION:
Skype: live:dalumpinesmar8_1
Viber: -
WhatsApp: -
Gmail:-
ONLINE WORK EXPERIENCE:
BASIC PHOTO / VIDEO EDITING
ADOBE PHOTOSHOP CS6 / ADOBE PREMIERE PRO
-Understanding the significance of visual imagery and knows how to
tell a story in new and interesting ways
-Defining and maintaining the visual style and ensuring all features are
fully optimized for readers, search engines, and the company’s
commercial objectives
EXTENSIVE KNOWLEDGE OF ALL FEATURES FOR
PRESENTATION SOFTWARE
MICROSOFT POWER-POINT / GOOGLE-SLIDES
-Changing style elements, adding or recording audio and video,
inserting pictures, graphs and diagrams, inserting video files from your
computer, and also inserting a video from YouTube and other sitesCreating a new or editing a pre-existing presentation
ANALYST / TRANSCRIBER
AUTO REFRESHER PLUS / GOOGLE-DOCS
- Transforming audio into text, transcribing letters or other documents
from recorded dictation
-Listening to audio and translating it into long-form text, reviewing
drafts of written transcriptions
