MARK CUSTUDIO
CUSTOMER SERVICE
ASSOCIATE
CONTACT ME AT
Brgy. Songco, Borongan City
Eastern Samar 6800
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CAREER OBJECTIVE
Attain a position that will enable me to use my strong
communication and organizational skills, customer
service background, and my ability to work well with others.
Challenging customer relations position with the company
that focuses on sales, retention, and resolutions.
WORK EXPERIENCE
Customer Service Associate
Eperformax Contact Centers and BPO, Cebu |-
SKILLS SUMMARY
Customer Support
Virtual Assistance
Handled an average of 40 calls in an 8-hour shift.
Managed and assisted in managing customer issues such
as refunds, account verification, order tracking, handling
customer complaints, assisting in creating a profile for
building up a database, and other administrative task or
concerns.
EDUCATIONAL HISTORY
Phone Support
Technical Support
Email Handling and
Management
Order Processing
LEYTE NORMAL UNIVERSITY
Bachelor of Science in Information Technology | June 2011 April 2015
