Mark Christian S. Sulima

Mark Christian S. Sulima--Blk 17 Lot 19 Gallera de Oro Subd. Davao City linkedin.com/profile A highly motivated and detail-oriented professional with extensive experience in customer service, logistics, and administrative support. Possessing a strong background in managing confidential patient information, optimizing operational processes, and delivering exceptional customer care. Eager to leverage my skills in a healthcare virtual assistant role to enhance patient experiences and streamline administrative tasks, contributing to the overall efficiency and success of the healthcare team. Work Experience Customer Service Representative Alorica Philippines Dec 2018 - Jan 2021 Performed data entry tasks related to patient prescriptions, verifying the correctness of information before inputting it into the system. Handled patient inquiries and provided assistance with prescription processing, maintaining a high level of customer service and support Telemarketing SPLACE April 2021 - May 2022 Contact potential or existing customers to inform them about the product or service. Enter and update customer information in the database. Schedule an appointment with the representative together with the customer. Logistics Dispatcher / Rates Specialist / Authorization Coordinator FGC+ May 2022 - Feb 2024 Responsible for optimizing routes, managing driver schedules, and ensuring compliance with industry regulations. Negotiating rates with carriers, monitoring market trends, and collaborating with internal teams to ensure competitive pricing and profitability. Facilitating and coordinating the authorization process for individuals with ASD seeking services. Working closely with healthcare professionals, insurance providers, and families, ensuring that individuals receive the necessary approvals for specialized treatments and interventions. Relevant Skills Customer Service Appointment Setting Data Entry Monitoring and Tracking Rate Negotiation Documentation and Recordkeeping Educational History Bachelor of Science in Management Ateneo de Davao University 2013 - 2017 Business