Mark Christian S. Sulima

Hello! My name is Mark Christian Sulima, and I am a dedicated and versatile professional with a background in customer service, telemarketing, logistics, and administrative support. With a Bachelor of Science in Business Management from Ateneo de Davao University, I have built a strong foundation in business principles, which I apply to my work every day.

My journey in the professional world began as a Customer Service Representative at Alorica Philippines, where I specialized in data entry and managing confidential patient information. In this role, I was responsible for processing prescriptions with precision, ensuring all data was accurately entered into our system. This experience taught me the importance of attention to detail and maintaining strict confidentiality, both of which are critical skills in any customer-facing role.

After my tenure at Alorica, I transitioned into a Telemarketing role at SPLACE. Here, I honed my communication skills and developed a keen understanding of customer needs. My responsibilities included contacting potential and existing customers, providing detailed information about our products and services, and scheduling appointments. This experience not only improved my sales skills but also deepened my appreciation for the value of clear and effective communication.

I then joined FGC+ as a Logistics Dispatcher, Rates Specialist, and Authorization Coordinator. In these roles, I managed logistics operations, optimized routes, and negotiated competitive rates with carriers. I also facilitated authorization processes for individuals seeking specialized services, ensuring compliance with industry standards and regulations. This multi-faceted role allowed me to develop strong organizational and problem-solving skills, which I utilize to streamline operations and improve efficiency.

Throughout my career, I have consistently demonstrated a commitment to excellence and a proactive approach to problem-solving. I am proficient in various software, including Microsoft Office Suite and CRM platforms, which I use to manage customer interactions and streamline administrative tasks. My analytical skills enable me to interpret data and provide actionable insights, helping to drive business growth and enhance customer satisfaction.

In summary, I am a results-oriented professional with a passion for delivering exceptional service and optimizing business processes. I am excited to bring my skills and experience to new challenges and opportunities, where I can contribute to the success of your team. Thank you for taking the time to learn more about me. I look forward to connecting and exploring how we can achieve great things together.