- Reply rate:
- 18.18%
- Availability:
- Full-time (40 hrs/wk)
- Age:
- 34 years old
- Location:
- Calamba City, Calabarzon, Philippines
- Experience:
- 9 years
Date of Birth: 09/30/1990
Address: #66 Diamond St Chipeco Subd. Brgy. Dos Tibag,
Calamba City, Laguna PH
Mobile#:-
Email:-
• Seasoned professional offering 9+ years of experience working in the BPO industry, handled various
tasks and developed certain skills necessary for the role.
• Passionate about sales and determined to exceed company targets and client's business goals.
• Committed to retaining clients by managing their accounts with the best of my ability for a long-term
relationship.
•
Business Development Representative, Vocalegal Jun. 2021 – present
o Leads prospecting, data entry and CRM update.
o Outreach including emails and phone calls to qualify the prospects
o Setting appointments and establishing a relationship with the potential client
•
Virtual Assistant, My Freight Staff Mar. 2020 - Mar. 2021
o
o
•
Primarily responsible for administrative tasks such as answering phone calls, sorting
paperwork, data entry, and managing existing customer follow-up.
Respond to customer rate requests, scheduling pending shipments, call in pickups, track
and trace existing shipments, and shipment updates to sales and customer.
Google Ads Account Executive, TeleTech. Taguig, Manila (B2B)
Oct. 2018 – Mar. 2020
o
o
o
Be the first point of contact of the potential client and determine how Google Ads can
help them achieve their marketing goal through consultative selling
Make follow-ups and exhaust all options to move the client to the next selling stage
Help the clients further by helping them manage their Google Ads and optimizing it to
further improve the results.
•
Sales Representative/Area Manager, Electrodry Carpet Cleaners. BGC TaguigCity,
Manila (B2B & B2C)
Sep 2016 – Oct 2018
o We are responsible for doing outbound calls to our previous clients and offer discounted
services.
o We also accept inbound sales calls and are required to pitch for an upsell whenever an
opportunity arises.
o Provide assistance to the Australian operations team by organizing the technician’s jobs
in order to meet daily sales quota and maximize the company’s profit.
•
Fraud Prevention Specialist, JP Morgan and Chase. BCG Taguig City, Manila (GY)
Jun 2014 – Sep 2016
o I determine the customer’s needs and resolve their conflicts with critical and logical
thinking skills according to the set rules and regulations of the company.
o It is also my task to effectively communicate the situation and solution to the customer
and document the whole activity thoroughly and concisely.
•
Postpaid Customer Service, Teletech Sta. Rosa (GY)
Oct 2013 – Jun 2014
o
o
o
o
o
•
Assist potential/existing customer with their inquiries
Provide technical troubleshooting
Clarify billing concerns
Set-up payment plans as requested
Change their postpaid plans or add new line of service
Customer Service, Convergys Alabang III
Dec 2011 – Aug 2013
•
o Assist potential/existing customer with their inquiries
o Provide technical troubleshooting
o Clarify billing concerns
o Set-up payment plans as requested
Customer Service, Teleperformance Shaw (GY)
Nov 2010 – Dec 2011
o
o
Assist potential/existing customer with their inquiries
Provide technical troubleshooting
College(s) Attended:
•
Asian Institute of Computer Studies
2010 – 2012
o Computer Science (undergraduate)
Additional Skills:
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•
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Excellent Soft Skills (Interpersonal, Communication, Work Ethic, etc.)
Sales Experience
Analytical Skills
Ability to Multitask
Digital Marketing
Mark Christian C. Lauz
Applicant
