Mark Christian Lauz

I have been working in the BPO industry for more than nine years and this honed all the professional skills I possess on virtual assistance. My communication skills are indispensable, and I use it mainly to bridge the gap between client’s and the services the company has to offer. This includes making inbound/outbound calls to establish connection to clients, technical troubleshooting, and immediate critical thinking and problem-solving skills in answering and resolving concerns.

In addition, I am also knowledgeable on managerial and administrative work. This involves monitoring clients’ accounts, relaying information on other team members, create and edit original content, and compile reports and spreadsheets.

Moreover, I am versatile and quick to learn. I do not have any problems adapting to new information and can quickly catch up to the standard set by the company. If given enough time, I will be able to exceed those. Also, I am very competent in meeting daily quotas, should there be any.

I am punctual, hardworking, and passionate on the work I do. This is evident on the positive feedbacks and reviews from my previous employers.