Mark F. Cabalonga
Address: Sandawa Phase 2, Gementiza Street Davao City 8000
Mobile: -
Email Address:-
CAREER OBJECTIVE:
Motivated to contribute excellence in long-term career development and embrace new training for company success with integrity.
PERSONAL DATA:
Age:34 years old
Birth Date:October 13, 1990
Birth Place:Surigao Del Sur
Civil Status:Single
Height:5’5”
Weight:75 Kg.
Gender:Male
Religion:Roman Catholic
Citizenship:Filipino
Language/Dialect:Bisaya, Tagalog and English
Father’s Name:Rolando Cabalonga
Occupation:Security Guard
Mother’s Name:Araceli Cabalonga
Occupation:Housewife
EDUCATIONAL ATTAINMENT:
College:Read Data Access Computer College
Graduate Nursing Aide Specialize in Caregiving
S.Y-
: University of Southeastern Philippines
Under Grad of Bachelors of Science in Economics
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SKILLS:
An optimistic and dynamic leader who works under pressure, flexible, open-minded individual, and compassionate.
Good in decision-making, and conflict resolution and easy to train, adapt and develop new skills.
Ability to multi-task and resolve technical concerns, computer literate, can deal with telecommunication sales and services. Good in building rapport, and working with ethics and integrity.
Ability to ensure target client metrics needed.
WORK EXPERIENCE:
May 5, 2009 – June 18, 2011
Jollibee Food Corporation (Kidapawan City)
Cashier
Store Marketing Assistant
Party Host
July 20, 2011 – January 25, 2011
Ace Hardware SM City Davao
2nd Floor Main Mall, SM City Davao
Sales Clerk in Paint section
February 10, 2011 – January 28, 2013
Jollibee Food Corporation (SPMC Branch)
J.P Laurel Ave, Poblacion District, Davao City
Cashier
Dining
February 15, 2013 – July 20, 2013
Abreeza Mall Davao
J.P Laurel Ave, Poblacion District, Davao City
Sales Associate (EGO BRAND )
February 3, 2015- April 16, 2017
Teleperformance Davao
SM 4/F Annex Building, Quimpo Blvd, Ecoland, Matina Davao City
Expedia Account
Customer service
Flight, Hotel and Car rentals Booking
Scope: Inbound call assisting customer at their Itinerary, Schedule Flight, hotels and car rentals, Also involve in booking.
May 5, 2017 – January 21, 2019
Convergys (Ayala Mall)
GF & 4F to 6F Abreeza Corporate Center, J.P. Laurel Ave., Poblacion District, Davao City
Customer Services and Sales Agent, SME, and In charge in Retention
Account: 1800-Flowers and Macy's
Reason for Leaving – Account Contract ended.
Scope: Inbound call resolving customer concerns with their orders, answering inquiries, setting expectations for the delivery time frame, and helping customers place orders on special occasions or different types of occasions.
SME - Assist new hire representatives in terms of using tools and techniques in handling calls.
Retention – Calling those dissatisfied customer and win them back in addressing their unresolved concern.
February 8, 2019 – January 28, 2021
Concentrix Davao
GF & 4F to 6F Abreeza Corporate Center, J.P. Laurel Ave., Poblacion District, Davao City
Customer Representative of Sales and Services, Chat support, Work Force (FA)
Account: Macy's
Reason for Leaving – Due to Covid
Scope: Inbound call resolving customer concerns with their orders, answering inquiries, placing order.
Work Force – In charge in Manning the Staffing and Schedules of the Agents
November 20, 2021- February 21, 2024
Private Company (Lending Company)
Mc Arthur Highway, Talomo Davao City
Office Staff
Reason for Leaving - Pay/Benefit
Scope: Encoding, Filling Data to the System
February 24, 2024 – March 30, 2025
Solar Panel Company/ Medicaid
Cold Calling/Appointment Setter
Scope: Calling homeowners offer our Program and Target for 2- 3 leads a Day 40 leads in total monthly.
Campaign I worked with Medicaid, Medicare, Remote Patient Monitoring (Novella Care), Passion To Care, Viet home Care, Carol Mental Health Care.
CHARACTER REFERENCE:
Eva Jean Dabalos -
Carla Faustino -
Sheila Calacat -
