Mark Anthony Trinidad

Trinidad, Mark Anthony Big-biga Santiago Ilocos Sur, Philippines. - e-mail:-________________________________________________________________________ Objective To obtain a position of positions that utilizes my almost 8 years of customer service experience/technical support, and my bachelor’s degree in political science. Abilities Customer Service Oriented Can work with minimal supervision Can easily learn on process and procedures Hardworking Employment History Oct 6, 2008 –Dec 18, 2011 TELUS International Philippines Customer Service Representative Answered inbound calls in support of customer needs. Conveyed in a reassuring manner step by step instructions to resolve application issues. Reviewed and issued audits on account information and processes. Performed queries in multiple databases. Adhered to government monetary regulations. Assisted in the creation and development of the banks customer relationship management system. Dec 23, 2011-May 20, 2013 THE RESOURCES GROUP Customer Service Representative Level 2 Escalations Answered inbound calls in support of customer needs. Conveyed in a reassuring manner step by step instructions to resolve application issues. Reviewed and issued audits on account information and processes. Performed queries in multiple databases. Adhered to government monetary regulations. Assisted in the creation and development of the banks customer relationship management system. Licensed to execute verification through government data and system of ideology, Nexus Lexis and Experian. June 12, 2013- Dec 12, 2013 SITEL BAGUIO Customer Service Representative Answered inbound calls in support of customer needs. Conveyed in a reassuring manner step by step instructions to resolve application issues. Reviewed and issued audits on account information and processes. Performed queries in multiple databases. Adhered to government monetary regulations. Assisted in the creation and development of the banks customer relationship management system. Mar 17, 2014-Sept 17 2014 TELETECH Technical Support Representative Answer inbound calls in support of customer needs in terms of their internet, tv and phone service. Assist customer in processing technician appointment in accordance with their needs. Assist customer in setting up online account and educate customer on online management and billing Information. We also provide troubleshooting steps as primary resolution to their concerns. We also assist technician in setting up their networking at and at their office. Oct 6, 2014-June 30, 2017 VXI GLOBAL HOLDINGS Technical Support Representative Answer inbound calls in support of customer needs in terms of their internet, tv and phone service. Assist customer in processing technician appointment in accordance with their needs. Assist customer in setting up online account and educate customer on online management and billing Information. We also provide troubleshooting steps as primary resolution to their concerns. We also assist technician in setting up their networking at and at their office. Achievements Customer Service Satisfaction Awardees Top three (3) agents for the 3rd quarter of the year Trainings Attended Anti Money Laundering Bank Secrecy Law Managing Accountable Performance Phone behavioural Training Education University of the Cordilleras, Baguio City Philippines Bachelor of Arts, major in Political Science