Mark Anthony Trinidad

I've been working in call center for almost 7 years now and I can work independently and I'm to work in a fast phase environment.

Answered inbound calls in support of customer needs. Conveyed in a reassuring
manner step by step instructions to resolve application issues. Reviewed and
issued audits on account information and processes. Performed queries in multiple
databases. Adhered to government monetary regulations. Assisted in the creation
and development of the banks customer relationship management system.

Answer inbound calls in support of customer needs in terms of their internet, tv and phone service. Assist customer in processing technician appointment in accordance with their needs. Assist customer in setting up online account and educate customer on online management and billing Information. We also provide troubleshooting steps as primary resolution to their concerns. We also assist technician in setting up their networking at and at their office.