Mark Anthony Suñer

#347 Turquoise Street Gem Village, Ma-a Davao City Phone:- Email:- MARK ANTHONY D. SUÑER Objective I intend to build a career as a productive Agent in this company, which will help to explore myself and improve my skills and knowledge. Skills and Job Knowledge • • • • • • • • Perform tasks with a high degree of accuracy and within tight deadlines. Highly proficient in data analysis, summarizing, and reporting Has good interpersonal skills such as being a good team player and having the capability to work and respond well to pressure Ask straightforward, concise, and relevant questions to obtain desired information to perform a task Effective time management skills. Has good administrative capability and efficiency Reliable and with much integrity Good understanding of a manufacturing and merchandising environment Experience Six Eleven Global Services (Inbound) January 2015 - August 2019 Duties and Responsibilities: Inbound (Retention, Sales, Customer Service, & Billing) • • • • Assisting Customers who do not understand the terms and conditions of the subscription they enrolled themselves to. Assisting Customers who want to know more about the product (supplementary products) and pitching a particular product they can use to process a sale. Persuading customers to stay in the subscription and explaining the benefits of it. Proper handling of threat calls like Bank threats, Lawyer threats, etc. Kaskade PH (Technical Support Specialist) November 2019 - May 2020 Duties and Responsibilities: Customer Success Specialist (Chat and Email) • • • • • • • As a Support Product Specialist, the goal is not only to support the customer experience but the support team with gained technical knowledge, product understanding, and indepth system workflow expertise. The role is to be a key player in both improving the employee and customer experience via deeper understanding and focus on process improvement. Mentor and assist the customer support team with email and chat – specifically those more technical in nature and those that require deeper product knowledge. Develop creative and lasting value-based solutions to retain and renew customers, increasing the effectiveness of the Platform (GoSite) and the customer’s delight in its impact on their business. Respond to the client’s technical concerns via Hubspot (Email) and Intercom (Chat). Basic website editing and troubleshooting using HTML and CSS. Aid client’s domain concern (Transferring domain and renewing SSL Certificate). CRM management for the clients. Inriver PH (Jr. Software Tester) July 2020 – March 2022 Duties and responsibilities: (Software QA and Data Validation) • • • • • • • Conduct QA testing on software modules developed by the company. Data validation through Content Management System (CMS) to manage and modify digital contents that compiles the content and update the website. Data validation to accurately validate data following clients’ quality metrics and production volume requirements. Validating the accuracy, clarity, and details of data of multiple clients to mitigate project defects. Handles daily reports from raw data to production data to match data count. Access Database to validate if there are errors in raw data before endorsing to the production team. Daily contact with an ETL Developer to ensure the quality of data daily. Education ● Bachelor of Science in Information Technology University of Mindanao -) References: