Mark Anthony Suñer

(Software QA and Data Validation)

 Conduct QA testing on software modules developed by the company.

 Data validation through Content Management System (CMS) to manage and modify

digital contents that compile the content and update the website.

 Data validation to accurately validate data following clients’ quality metrics and

production volume requirements.

 Validating the accuracy, clarity, and details of data of multiple clients to mitigate project

defects.

 Handles daily reports from raw data to production data to match data count.

 Access the Database to validate if there are errors in raw data before endorsing it to the

production team.

 Daily contact with an ETL Developer to ensure the quality of data daily.

Customer Success Specialist (Chat and Email)

 As a Support Product Specialist, the goal is not only to support the customer experience

but the support team with gained technical knowledge, product understanding, and in-

depth system workflow expertise. The role is to be a key player in improving the

employee and customer experience via deeper understanding and focus on process

improvement.

 Mentor and assist the customer support team with email and chat – specifically those

more technical and requiring deeper product knowledge.

 Develop creative and lasting value-based solutions to retain and renew customers,

increasing the effectiveness of the Platform (GoSite) and the customer’s delight in its

impact on their business.

 Respond to the client’s technical concerns via Hubspot (Email) and Intercom (Chat).

 Basic website editing and troubleshooting using HTML and CSS.

 Aid client’s domain concern (Transferring domain and renewing SSL Certificate).

 CRM management for the clients.