Mark Anthony Montes Ramos
324 Sumulong Ext
Brgy San Roque
Antipolo City 1870
Mobile No. -
Birthday: July 1,1989
Email Address:-
Skype ID:-
Objective: To obtain a career in a very productive industry and be able to apply my skills and
knowledge in providing quality service.
Education:
College
New Era University
Bachelor of Arts in Mass Communication
Work Experiences:
NCO (National Collections Office)
Technical Leader
August 2008 - August 2010
Tasks:
Provides answers to clients by identifying problems; researching answers; guiding client through
corrective steps.
Participates in development of client training programs by identifying learning issues;
recommending instructional language.
Accommodates client disabilities by recommending devices and techniques.
Updates job knowledge by participating in educational opportunities; maintaining personal
networks.
Handles team & Assist Team Leader and Agents with their calls
TRG Philippines
Senior Sales Specialist/Team Leader
September 2010 – November 2012
Tasks:
Create, develop and implement sales strategies
Plan, organize and manage all sales activities
Establish and implement sales objectives and goals
Process payments and orders of customers
Identify, analyze and implement new methods and techniques to determine sales growth
Handle both field and indoor sales activities
Provide customer services after selling the product or service
The K Squad Outsourcing Solutions
-Social Media Manager/ Team Leader
November 2012 - July 2015
Tasks:
Implements a social media strategy
Creates graphics, posters, online brochures, banners and other promotional designs
Manages a team of Social Media Specialist
Manages social media sites
Engages in dialogue and monitors customer issues
Monitors trends and encourages adoption of social media tools
Searches for news/articles to post
Implements social media campaigns
Manages social media campaigns
Write blog articles
Uses social networking analysis tools (Twitter Counter, Google Analytics)
Monitors internet for brand related topics of conversation
Provides feedback to higher ups
Promotes social media within the organization
Online/Offline tools used:
Hootesuite
Adobe Photoshop
MailChimp
Adobe Pro Premier
Basecamp
Adobe Audtion
Zoho Office Suite Keynote
Audacity
Corel Draw
Wordpress
Tweetdeck
Social Flow
SPI Global
Supervisor / Team Leader
-Social Media/ Customer Service Campaign
August 2015 – December 2021
Tasks:
Handles a team of Social Media Specialists / Customer Service Representatives
Tracks and documents employee time (punctuality, attendance and up-training)
Identifies performance gaps and prepare action plans for effective coaching and
performance
improvement during one on one feedback.
Ensures agent performance is aligned with Quality Assurance Objectives and targets, and
CSAT expectations.
Teaches and improves up-selling and technical skills
Skills/Qualification:
Computer literate, adept in Microsoft, Adobe and Apple Software and can easily
navigate through the system and do multi-tasking.
Good communication skills both oral and written.
Good organization and developed good time management.
Exceptional ability to give full attention to what other people are saying, taking
time to understand the points being made, asking questions as appropriate, and not
interrupting at inappropriate times.
Strong sense of being aware of other peoples' reactions and understanding why
they react as they do.
Great sense of adjusting actions in relation to others' actions.
Exceptional ability to listen to and understand information and ideas presented
through spoken words and sentences.
Immense ability to communicate information and ideas in speaking so others will
understand.
In-depth ability to speak clearly so others can understand you.
Profound ability to identify and understand the speech of another person.
Capable of creating a positive atmosphere and develop a good rapport with people.
Capable of handling complicated situations with knowledge on formulating
immediate and effective response.
Assertive, always make sure to get the best results possible.
Enthusiastic, exerts more effort on the task given and always energetic.
Languages Spoken: Fluent in English and Filipino both oral and written.
Certificate and Achievements:
2005 National Schools Press Conference Feature writer Champion
2006 Gloria Macapagal Presidential Award for Arts and Literature
Informatics Computer Institute Call Center Module
Google Analytics Fundamentals Certification 2013
Trainings and Seminar Attended:
Informatics Computer Institute
Call Center Module
January-February 2006
Career Path and Development
New Era University
June 2007
Yupangco Electronics Corporation
Audio Technology Course
July 31,2014
Character References:
Mj Perez
-
Operations Manager
Kevin Jay Santos
-
K Squad Project Manager
Mars Santiago
-
Team Leader
