MARK ANTHONY
PASQUALI
CUSTOMER SUPPORT
CONTACT ME AT-
I CAN PROVIDE SUPPORT
FOR THE FOLLOWING
Internet connection set up
Hey there! I'm Mark. Your Customer Support Hero.
I have spent years of my career in BPO and honed my
interpersonal skills and professionalism. I will be able to
provide inbound and outbound service via phone, email and
chat.
With my experience and excellent communication skills I am
confident that I will be able to handle customer inquiry and
other customer's concern efficiently.
Internet connection issue
troubleshooting
Email Client issues and Mobile
App issues
I will also be able to perform
up-selling
WORK EXPERIENCE
Customer Support
Concentrix | July 2019 - January 2020
EDUCATIONAL BACKGROUND
Criminology
Virgen de los Remedios College
Olongapo City
Customer Support
Quantrics | July 2017 - May 2019
Customer Support
Acquire Asia Pacific | February 2015 - March 2017
TOOLS AND APP I CAN USE
Jira
Zendesk
Google Suite
MS Office
Slack
Trello
Tailwind
