Mark Anthony Pasquali

Hey there! I'm Mark. Your Customer Support Hero.

I have spent four years of my career in BPO. That being said, I have honed my interpersonal skills and professionalism. I will be able to provide service via phone, email and chat.

My communication skills is one of my strongest assets. I am fluent and have a native American accent, which help me communicate easily and covey my thoughts.   

Here are some of the things I can provide support:

• Internet connection set up 

• Internet connection issue troubleshooting

• Email Client issues

• Software and hardware issues

• Mobile App issues

• Etc.

I am proficient in using the following tools:

• Jira

• Zendesk

• MS Word / Google Docs

I also have a background in sales, UPSELLING credit cards for international bank and computer parts to be exact.

I am always passionate and happy to learn new things to help me grow and the company I'm working with.