Mark Anthony Bernadez

MARK ANTHONY BERNADEZ Philippines-based Support Specialist with a strong background in technical/customer support and IT services. Seeking onshore opportunities to leverage analytical skills and problem-solving abilities. Passionate about delivering impactful insights, optimizing operations, and providing innovative solutions to drive organizational success while contributing to growth and knowledge expansion. EMAIL:- PH Mobile #: - EDUCATION Bachelor of Science in Information Technology Surigao del Norte State University Surigao City, Philippines WORK EXPERIENCE Graphic Designer & Technical Sales Personnel at WORLDTECH INFOMRATION SOLUTIONS INC- to- Rahmann St. Cebu City Designs all company ads, fliers, brochures, etc. to all company’s training courses offered. • Cybersecurity Awareness resource speaker from various colleges such as: -Dipolog City Institute of Technology -Salazar Colleges of Science and Institute of Technology Professional Academy of the Philippines -STI Surigao City, Philippines Tier 2 Partner Support Coordinator/ Support Specialist in a Vacation Rental Software- to- • Promoted from Tier 1 to Tier 2 after 4 months • Support all escalated tickets from Tier 1 • Support clients thru calls/chat/emails concerns, such as reservation, integration, accounting issues, website maintenance etc. • Knowledgeable in Zendesk ticketing system, JIRA, Intercom, and Salesforce. • Tier 2 Design tasks using WordPress • 2023 first and second quarter awarded as Top Tier 2 support. • Subject Matter Expert 2024 • Independent Contractor • Experienced in Property Management Softwares • Computer Programmer I & Graphic Designer at Municipality of Malimono- to- Malimono, Surigaodel Norte • • Designs all municipal activities & celebrations like tarpaulins, slide presentations, etc Started developing the tourism webpage using WordPress IT Specialist / IT Officer In Charge at FUSION- to- Fuente Osmeña, Cebu City • • • • • • Computer literate in MS office Applications (Excel, Word, Powerpoint) • • Software and Hardware Troubleshooting Basic Front-End development HTML, CSS , Javascript, Wordpress Basic Back-End Development Python - Django Web Framework Nodejs Express Basic Windows Server 2012 R2 Installing Windows Server Configuring a Windows Domain Configuring and Managing Active Directory Configuring and Managing Group Policy File Sharing & Permissions Visual Graphic Designing using the ff. tools Photoshop Illustrator Pfsense installation and Linux OS installations Basic knowledge on VM installation and configuration such as vmware, hyper V and oracle. • • Assisting PC issues, tickets sent by the agents PC repair and maintenance Software installations from various campaigns PC deployment and add all to domain • IT Representative to monthly MANCOM meeting, IT Weekly Call and Operations • • • • • TECHNICAL SKILLS Officer in Charge • • IT Inventory Data Analysis Daily and Monthly Reports Administrative Tasks PERSONAL SKILLS • • Mature and local professional, systematic and can work independently Excellent written and verbal communication skills