Mark Anthony Bernadez

I’m a Philippines-based Support Specialist with a strong foundation in IT services, customer support, and graphic design. I have hands-on experience with property management software, technical troubleshooting, and remote client support. My tools of choice include Zendesk, JIRA, Intercom, Salesforce, and WordPress.

On the technical side, I’m skilled in:

• Front-end development (HTML, CSS, JavaScript, WordPress)
• Back-end basics (Python with Django, Node.js with Express)
• Windows Server 2012 R2 (Domain setup, Active Directory, Group Policy)
• Software/Hardware troubleshooting, VM configuration (VMware, Hyper-V, Oracle)
• Graphic design using Photoshop and Illustrator
• Network setups including Pfsense and Linux OS installations

I’m systematic, self-directed, and communicate effectively in both writing and speech. I take pride in solving problems, optimizing operations, and delivering consistent, high-quality support that drives business success.