Mark Angelo P. Alcantara

MARK ANGELO ALCANTARA C A R E T E A M S O L U T I O N S S P E C I A L I S T EXPERTISE & SKILLS GET TO KNOW ME - Advanced skills in the English Language - Has intermediate skills in MS Office Applications (Word, Excel, PowerPoint) - Efficient in multitasking between systems such as Web-based Account Tools - Escalations and customer service expert - Trained with Admin Tasks and Leadership skills An experienced CST specialist aiming for an Email Marketing VA where I can help further in maintaining the quality and efficiency of the Team’s tasks. QUALIFICATIONS - 2 years and 10 months in customer service second tier post (Care Solutions Team) - Certified Coach Apprentice WORK EXPERIENCE Asurion - Frontline expert for 6 months and Care Solutions Representative (escalations team) for 2 year and 11 months now - Two Evotech bldg, Nuvali, Sta. Rosa City Laguna - May 2018 — currently working Sykes Asia, Inc. - Customer Service Associate - Madrigal Avenue, Ayala Alabang, Muntinlupa City - September 2016 – February 2018 Teletech Sta. Rosa - Customer Service Associate - 2nd Floor, Sta. Rosa Market Robinsons, Old National Hi-Way, Santa Rosa, 4026 Laguna - October 2015 – March 2016 HOW TO REACH ME: ACADEMIC SUMMARY Address: Sitio Manggahan, Rizal Village, Brgy. Paciano, Calamba City, Laguna Phone:- Email:- University of Perpetual Help System - DALTA Calamba Campus BACHELOR OF ARTS IN COMMUNICATION - A.Y. 2011 TO 2015 University of Perpetual Help System - DALTA Calamba Campus BUSINESS HIGH SCHOOL - A.Y-