Mark Angelo P. Alcantara

Hi! I’m currently working as a Care Solutions Specialist, wherein we handle escalated calls from our US customers, who need immediate resolution or action with their concerns. I’m both handling live chats and calls. I also work on internal emailing in any instance that a transaction needs a follow-up request.

I’ve been with the BPO industry for almost 6 years now, so you can guarantee my adaptability and resilience as an employee. My English proficiency is above average both written and verbal since I’m interacting with English speakers every day. Not to mention my time management and multitasking skills.

I was appointed as one of the Coach Apprentice as well a few months ago, which makes me more mindful when it comes to being both a team member and a team leader.