Mark Angelo Macatual

Contact B7 L3 St. Andrews St. San Jose Townhomes- (Mobile)-m www.linkedin.com/in/mark-angelomacatual-94016a1a5 (LinkedIn) Top Skills Mac Software Installation Help Desk Support Mark Angelo Macatual 6 years experience in BPO Industry| Operation Supervisor | Have a proven background and commitment in creating a strong customer relationships that makes me an ideal candidate for any position General Trias, Calabarzon, Philippines Summary Energetic and optimistic as both customer service representative and technical support representative with over 6 years of professional experience assisting customers in solving complex issues. Skilled at dealing with sensitive situations and keen to support various campaigns with organizational, diplomacy, and communication skills. Became an operation supervisor after 3 months after being hired through proven customer support skills. Awarded as one of the Team Lead of the Month three times. Helped startup accounts in providing upskill training to customer service agents and providing best practices to achieve goals. Experience TELUS International Retention Specialist February 2022 - August 2022 (7 months) Taguig, National Capital Region, Philippines Everise Operations Supervisor October 2020 - December 2021 (1 year 3 months) Taguig, National Capital Region, Philippines Amazon Operation Services Philippines, Inc. Customer Service Representative September 2018 - February 2019 (6 months) Pasay, National Capital Region, Philippines IBEX GLOBAL SOLUTIONS PLC Senior Technical Support Specialist April 2018 - September 2018 (6 months) Mandaluyong, National Capital Region, Philippines Page 1 of 2 Iqor Global Services Private Limited 10 months Senior Customer Service Agent June 2017 - March 2018 (10 months) Dasmariñas, Calabarzon, Philippines Senior Customer Service Agent June 2017 - March 2018 (10 months) Dasmariñas, Calabarzon, Philippines UnitedHealth Group International B.V. Backoffice Employee September 2015 - December 2016 (1 year 4 months) Taguig, National Capital Region, Philippines Transcom Technical Support Specialist June 2014 - September 2015 (1 year 4 months) Mandaluyong, National Capital Region, Philippines STREAM GLOBAL SOLUTIONS LLC Technical Support Specialist October 2013 - May 2014 (8 months) Pasay, National Capital Region, Philippines Education University of San Agustin Bachelor of Science - BS, Accounting and Business/Management · (June 2001 - April 2004) Page 2 of 2