Mark Angelo Macatual

Energetic and optimistic as both a customer service representative and technical support representative with over 6 years of professional experience assisting customers in solving complex issues. Skilled at dealing with sensitive situations and keen to support various campaigns with organizational, diplomacy, and communication skills. Became an operation supervisor after 3 months of being hired through proven customer support skills. Awarded as one of the Team Lead of the Month three times. Helped startup accounts in providing upskill training to customer service agents and providing best practices to achieve goals.