Mark Angelo Aniceto

WORK EXPERIENCE Corporate Marketing Sales Wyndham Destinations Aug 2021 to Present Piloted the new platform called Escapes which aims to encourage guests to purchase holiday certificates. • Pre arrival calls • Booking reservations • Livestream booking Team Leader Concentrix Jan 2017 to Jan 2021 Create organizational systems for inventory control, merchandising, financial reports and schedules to increase operational efficiency Set and enforce policies focused on increasing team productivity Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume Develop loyal and highly satisfied customer base through proactive team customer service strategy management Timely response to email, voicemail and written correspondents Conduct team based training and mentoring Mentored associates on direct link between revenue Senior Agent Iqor Jan 2014 to May 2015 Provided customer service for 40 inbound and outbound calls per shift by answering questions and providing basic troubleshooting support EDUCATION HISTORY Hotel And Restaurant Management (tesda) Institution: Holy Cross college Year of Graduation:- Bachelor of Science: Civil Engineering Institution: University of Assumption Year of Graduation: Undergrad -)