Mark Angelo Aniceto

As a versatile professional with over a decade of experience in high-growth environments, I specialize in team leadership, operational efficiency, and strategic sales. [cite_start]My career is defined by a commitment to driving revenue through high-performance management and proactive customer engagement.

In my current role, I piloted the "Escapes" platform to boost holiday certificate sales while managing end-to-end booking reservations and livestream bookings. This required a high level of adaptability and a sharp focus on conversion metrics. Previously, as a Team Leader at Concentrix, I spent four years building organizational systems for inventory and financial reporting that significantly increased operational efficiency. I take great pride in my ability to mentor associates, helping them understand the direct link between service excellence and revenue growth through consistent performance training.

My technical foundation is unique, combining a background in Civil Engineering with a Hotel and Restaurant Management certification. This allows me to approach business challenges with both analytical precision and a service-oriented mindset. Whether I am directing brand loyalty efforts for high-volume segments or managing 40+ inbound and outbound calls per shift, I am dedicated to delivering results that align with long-term organizational goals. I am a disciplined communicator who thrives in fast-paced environments where accountability and productivity are paramount.