Marjorie S. Duave-/-/-WORK EXPERIENCES:
Customer Service Representative (non-voice)
June 2019-November 2020
SUPPORT NINJA PH
MC Arthur Highway Mabalacat Clark Pampanga
Customer service Representative
METRO By T-MOBILE
August 2017 - 2019
Iqor ClarkPhils / Berthapil 2 compound Clark Pampanga
Certifications/ Responsibilities
•
Consistently recognized as the Agent of the Month from the past year. Acknowledged and awarded in
displaying voice by the former advocate Josie Garcia. Received an award from our advocate Hector Perez
as the Best Agent from our calibration with different Teams. Resolves customer complaints via phone,
Responsible for acting as a liaison between customers and companies. Assists with complaints, orders,
errors, account questions, billing, cancellations, and other queries. Displaying Voice behaviors
consistently.
Customer Service Representative
AMAZON UK VOICE/
Sutherland Global Services /
Aug-July 2016
Berthaphil Clark Pampang
Duties and Responsibilities
- Responsible in providing the best customer service to our members by displaying the required
behaviors in answering account specific information, listing queries, billing concerns and buying issues.
Technical Support Tier 1
McAfee/ Sutherland Global Services / Berthaphil Clark Pampanga
-Was cross skilled with McAfee for one month due to business needs and Upsells anti-virus and meets the quota
Customer Service Representative
Flower Transworld Delivery
Sutherland Global Services
Berthaphil Clark Pampanga
Duties and responsibilities:
•
Responsible in taking escalated calls as one of the Performing Subject Matter Expert (SME)and provides
immediate feedback to the agents based on their escalated call
EDUCATION:
Tertiary
Bachelor of Elementary Education
SY-
Ramon Technological University
Iba,Zamabales
Secondary
SY-
Immaculate Conception Academy
Cabangan , Zambales
CHARACTER REFERENCES:
Angelica Dejesus/-/-Supervisor , Metro By T-mobile
Iqor Clark Phils
Van Raymond Basanes /- /- Supervisor, MetroPcs
MARJORIE S. DUAVE
Applicant