Marjorie Sulla Duave

WORK EXPERIENCES: Customer Service Representative (non-voice)2020 SUPPORT NINJA PH MC Arthur Highway Mabalacat Clark Pampanga Customer service Representative METRO By T-MOBILE Iqor ClarkPhils / Berthapil 2 compound Clark Pampanga Certifications/ Responsibilities • Consistently recognized as the Agent of the Month from the past year. Acknowledged and awarded in displaying voice by the former advocate Josie Garcia. Received an award from our advocate Hector Perez as the Best Agent from our calibration with different Teams. Resolves customer complaints via phone, Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries. Displaying Voice behaviors consistently. Customer Service Representative AMAZON UK VOICE/ Sutherland Global Services / Berthaphil Clark Pampang Duties and Responsibilities - Responsible in providing the best customer service to our members by displaying the required behaviors in answering account specific information, listing queries, billing concerns and buying issues. Technical Support Tier 1 McAfee/ Sutherland Global Services / Berthaphil Clark Pampanga -Was cross skilled with McAfee for one month due to business needs and Upsells anti-virus and meets the quote customer Service Representative Flower Transworld Delivery Sutherland Global Services Berthaphil Clark Pampanga Duties and responsibilities: • Responsible in taking escalated calls as one of the Performing Subject Matter Expert (SME)and provides immediate feedback to the agents based on their escalated call EDUCATION: Tertiary Bachelor of Elementary Education Ramon Technological University Iba,Zamabales Secondary Immaculate Conception Academy Cabangan , Zambales