Marjorie Redondo

MARJORIE REDONDO CUSTOMER SERVICE REPRESENTATIVE P R O FILE C A R EER SUMMA R Y I am a Customer Service Specialist with a strong communication skills and proven track record in Customer Support dealing with different kinds of individual providing excellent assistance and a goal oriented person. Market Research Interviewer SSI(Survey Sampling International)| June 2014 – December 2014 Conduct surveys about recent events mostly about politics or environmental events. Gather data through the survey conducted and screen all qualified respondents. S K I L LS Clear Communication Skills - able to communicate with customers clearly and deliver concise resolution Attentiveness - able to listen and focus on the important things that the customer is saying to provide the best resolution Patience and Emphathy - able to keep composure especially when dealing with frustrated customers. C H A RACTER RE F E R E N C E S Wyrlo Ferrando Team Lead Manager Awesome OS Cell: - Georgette Mistula Traininer Awesome OS Cell: - H O W TO REACH M E Cell: - Email:-Address: B74, L10, P4, Arkansas St. Deca Homes, Tugbok, Davao City, Philippines LinkedIn: www.linkedin.com/in/marjorieredondo-ba043017b Sales Representative Siblings Solutions | Aug 2015– Dec 2015 Outbound and inbound calls. Assisting in booking suites and promoting suites that our client owns. Customer Chat Support Specialist Awesome OS | Jan 2016 - Sept 2021 Assist customers via chat regarding order details, order placing, returns and exchanges, refunds, and cancellation. Assist customers under five brands via chat. Store Maintenance Assistant Edropship Empire Virtual Assistants | Feb 2021 - Jun 2021 Maintains virtual stores inventory Check and updates prices in a timely manner to avoid negative profit Check bad listings and remove bad listings on eBay and Amazon. Customer Service Specialist FitTrack | Jun 2021 - Jan 2022 Assist customers via email and through social media messenger and DM's Assist customers with order status, replacements, refunds, and basic troubleshooting. E D U CATION University Of Mindanao - Tagum College Business Administration major in Human Resource Management 1st-year college - undergrad