Marjorie L. Maramara

MARJORIE L. MARAMARA CONTACT INFORMATIOM-|- www.linkedin.com/in/marjorie-maramara- EDUCATION Bachelor of Secondary Education – TLE Cebu Technological University, 2017 PROFESSIONAL SUMMARY Meticulous and detail-oriented Medical and Administrative Virtual Assistant with 6+ years of experience in healthcare, insurance, customer service, and finance. Proven track record in improving process efficiency, ensuring compliance, and delivering excellent remote support. Skilled in EHR systems, claims processing, billing, calendar/email management, and CRM tools. Adept in multitasking with a calm, client-centered approach. TOOLS & SYSTEMS EHR Systems IntakeQ, MediaVault Healthcare Portals: Optum, Regal, Allied, Kaiser CRM & Admin Tools: Salesforce, Airtable, QuickBooks, VanilaSoft Communication: Slack, Skype, Teams, WhatsApp, Spruce Office Suites: Microsoft Office (Excel, Word, Outlook), Google Workspace (Docs, Sheets, Calendar) Time & Project Mgmt: Toggle, Meta Business Suite, Canva CORE SKILLS Prior Authorization & Claims Handling Customer Service Collections Support Admins Assistant / Back office Patient Intake & Appointments Insurance Contracting & Licensing Call Auditing & Quality Assurance Email Management & Inbox Optimization Billing, Collections & Invoice Management QuickBooks & Payroll Support HIPAA Compliance Data Entry & Research Explanation of benefits Eligibility and Benefits Claims PROFESSIONAL EXPERIENCE West Coast Neurology | Medical Virtual Assistant Remote : Jan 2024 – Feb 2025 Verified patient records and insurance details with 99% accuracy. Handled 10–15 prior authorization requests daily, making sure approvals by 99 %. Streamlined intake process by improving document tracking using EHR and Optum, Regal, Allied and Kaiser Portals. Maintained HIPAA compliance across all patient interactions and data handling. Open Access Insurance | Virtual Assistant (QA & Contracting) Remote : Jul 2023 – Sep 2024 Audited 50+ calls weekly to ensure compliance with insurance regulations, reducing agent error by 20%. Managed onboarding and contracting of 100+ insurance agents, maintaining 100% compliance rate. Coordinated licensing and renewals using Airtable and regulatory tools. Latch On Me | Administrative Virtual Assistant Remote : Jan 2023 – May 2024 Managed daily IntakeQ data entry for 30+ clients and ensured real-time payment tracking via Excel and EHR like IntakeQ Collected copayments and issued invoices using Spruce and email tools, increasing ontime payments by 25%. Supported billing coordination with real-time updates to clients and biller teams. Synchrony | Collections Specialist Representative Hybrid : Aug 2021 – Oct 2024 Handled 60+ daily calls, negotiated payments, and set arrangements with a 95% resolution rate. Recovered an average of $10,000+/month in overdue balances through personalized counseling. Concentrix | QuickBooks Business Associate (Intuit) Onsite : Sep 2020 – Aug 2021 Supported Small Business Owners using QuickBooks Desktop; guided them through payroll, tax compliance, and cash flow management. Achieved a 95% satisfaction score across tech support cases, Sales and customer satisfaction. Cognizant | Blue Cross Blue Shield | Business Onsite : Jan 2020 – Sep 2020 Assisted with eligibility, benefits verification, and claims processing for health plan members. Resolved an average of 80+ provider support cases per week with 98% accuracy in educating over65 and end renal stage members with empathy and integrity. Optum / UnitedHealth Group | Associate Clinical Admin Coordinator Onsite : Oct 2017 – Sep 2019 Processed over 80+ prior auth requests weekly via calls and faxes. Accurately reviewed medical records and codes (ICD-10 & CPT), reducing errors by 30%.