MARJORIE JOY
ALILING
Administrative Support| Customer Service
WORK EXPERIENCE
Customer Loyalty Specialist
PERSONAL BACKGROUND
I am a virtual assistant with background in
administrative support, customer service, and cold
calling, with proven track record of providing
exemplary performance.
Balsam Hill October 2020- January 2021
-providing email and chat support to customers
-assisting customers with their orders and product inquiry, as well as
troubleshooting of their Christmas trees.
Outbound Calling
Digitel Interactive July 2020-October2020
Calling customers asking about the insurance.
qualify the customer with the script provided and transfer
Outbound Calling (Work From Home)
PROFESSIONAL DEVELOPMENT
Freelance Virtual Assistance Course
-trained under FVA Academy
GET IN TOUCH WITH ME
Cell:-
Email:-Skype: marjoriejoy_aliling
Facebook: @marjoriejoyaliling
Instagram: @marjoriealiling
Morgan Fidelity Associates | May 2019 - July 2020
- Calling the clients about their Medicare insurance
- Offering them options that can improve their insurance in terms of
coverage and payment.
Legal Assistant
Maulion Law Firm | November 2017 - May 2019
-Welcome the clients in person or over the phone and answering their
inquiries
-Editing and analysing the information given to maximise the time of
the attorney.
Outbound Collections Agent
The Results Company| December 2016 - November 2017
-Calling clients about their existing subscription
-Collect payment as the card information failed to take payment.
Customer Service Representative
Teletech Lipa| December 2014 - April 2016
SKILLS
Data Entry
Social Media Management
Email Management
Customer Support (Email, Phone,
Chat)
SEO
Cold Calling
Providing phone, email, and chat support to customers concerning the
services and the plans they have. Assist them with the modification and
provide them options
International Training
The Greenbrier| April 2014 - October 2014
-Proving assistance to the guests such as presenting the menus
answering question and offering suggestions.
-Explain as well the details of the menu and caters guest with distinct
dietary needs.
PREVIOUS EDUCATION
De La Salle Lipa
Bachelor of Science in Tourism Management-
Our Lady of Caysasay Academy-
