Marjorie Banguis

MARJORIE B. BANGUIS #35 Cambridge St. Bo E Rodriguez Cubao, Quezon City -- OBJECTIVE: Be in a highly rewarding career where I could exercise the skills and knowledge to help the company and to excel in this field with hard work, perseverance and dedication. EMPLOYMENT HISTORY: Company: The Results Alaskaland Address: #129 E. Rodriguez Jr. Ave. Pasig Position: Results Associate Period Covered: October 19, 2017 –till present Job Description: Responsible in receiving incoming calls on assisting customers for any top up services. Responsible in creating customer new application and customer recertification on their account. Responsible in creating case for lost and broken phones. And create order request. Responsible in assisting customers on basic trouble shooting on their phone. Responsible in assisting customer’s phone activation. Responsible in providing information on the remaining balance and adding cash balance on their account and convert into data or minutes plans. Responsible in handling customer complaints regarding undelivered and other concern regarding telco services. Company: Interserve Management & Manpower Resources Inc. Address: Room 301 Medecor Bldg. #222 Ortigas Ave. Grennhills, San Juan City, Manila Position: Pizza hut Philippines Customer Service Representative Period Covered: May 21, 2014 – October 18, 2017 Job Description: Responsible in receiving incoming calls on delivery segments. Responsible in locating unknown address to identify the nearest pizza hut branch. Responsible in confirming bulk orders, hoax callers and kid callers. Responsible in transferring all provincial orders. Responsible in monitoring close stores to prevent concerns regarding undelivered orders. Responsible in processing online orders as fast as 5minutes. Responsible in handling customer complaints regarding deliveries. Company: ND Shipping Agency and Allied Services Inc. Address: Nova Tierra Subd Davao City Davao Position: Documentation Officer Period Covered: August 08, 2012- October 24, 2013 Job Description: Responsible in monitoring the total number of products loaded in vessel before exporting. Responsible in ensuring that all documents needed for exportation are well prepared and correct. Responsible in organizing and maintaining the cleanliness of our working area. Responsible in making sure that all information for exportation documents are correct and accurate. Company: Busch Garden Williamsburg Address: 1 Busch Gardens Blvd, Williamsburg VA,23185, USA Position: Cashier / Team Member Period Covered: March 15, 2012- June 29, 2012 Job Description: Responsible in taking orders from customers and input their selections into the computer system. Responsible in maintaining a fast speed of service especially during rush times. Responsible in ensuring that all monies are count accurately and correctly. Responsible in organizing and maintaining the cleanliness of our working area. Responsible in attending guest inquiries and making sure they leave satisfied. Responsible in following all the restaurant safety and security procedures. EDUCATIONAL BACKGROUND Tertiary: University of Mindanao Matina Davao, City Degree holder in Bachelor of Science in Hotel and Restaurant Management - Achievements & Affiliations: 1. Confirmation and Net Personnel - October 2015 – October 18, 2017 2. Row Leader - May 2015 – October 2015 3. Row Leader of the Month - May 2015 & June 2015 4. Customer Service Representative of the Month - February 2015 Skills: Can work under pressure Proficient in technical works Organization multi-skilled Sensitivity and good relationship Excellent in verbal and written communication Prioritizing CHARACTER REFERENCES: Ms. Leah Vergara Pizza Hut Online Order Senior Admin 16/F Aurora Tower Cubao, Quezon City (- Ms. Rona Mae Sulat Pizza Hut Control Personnel 16/F Aurora Tower Cubao, Quezon City (- Ms. Geraldine Malaybalay Pizza Hut Confirmation and Provincial Personnel 16/F Aurora Tower Cubao, Quezon City (- I hereby certify that the above information is true and correct to best of my knowledge and understanding