- Reply rate:
- -
- Availability:
- Hourly ($/hour)
- Age:
- 37 years old
- Location:
- Davao, Davao Del Sur, Philippines
- Experience:
- 10 years
Marjoane Gigawin
Davao City, Philippines |-| -
Professional Summary
Experienced professional with a strong background in human resources, customer service, and administrative operations. Skilled in
improving processes, enhancing team performance, and utilizing data tools to drive operational efficiency. Adept at problem-solving
and providing outstanding service to clients.
Professional Experience
Virtual Assistant for Assisted Living Company (Los Angeles)
HR Assistant / Recruiter
June 2023 – March 2025 (Freelance / Contract)
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Streamlined administrative tasks and improved recruitment processes to support business growth.
Conducted market research to refine compensation packages, helping improve employee satisfaction.
Managed the recruitment cycle, from sourcing candidates to onboarding, to ensure smooth operations.
VXI Global Holdings B.V., Davao City
Training Coordinator
March 2022 – November 2022
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Managed training schedules, meetings, and events, including monthly appointments for Focus Group Discussions.
Generated comprehensive training reports for over 400 trainees across two sites, helping identify areas of improvement.
Developed a streamlined system for tracking training data, improving organizational efficiency and providing actionable
insights to leadership.
Training Specialist
December 2018 – November 2022
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Designed and conducted more than 15-20 training sessions for new hires and upskilling, both in-person and virtually.
Created and distributed training materials, leading to an overall increase in product knowledge and improved team
performance.
Consistently received positive feedback from trainees, contributing to improved skill development and understanding of
company processes
Customer Service Representative
December 2014 – December 2018
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Managed 20-50 customer inquiries daily through calls and chats, resolving issues efficiently and escalating tickets when
necessary.
Achieved and exceeded performance targets, which led to multiple recognitions and promotions within the company.
Mintal Central Elementary School (OJT – Grade School Teacher)
Internship, Guided by Faculty Adviser
April 2014 – October 2014
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Delivered lessons across subjects, ensuring curriculum alignment and student engagement.
Created lesson plans and educational materials to support effective learning.
Worked with the adviser to refine teaching methods and enhance classroom management.
Education and Certifications
Bachelor in Elementary Education – Generalist Major
University of Mindanao, Guianga College, Davao City
2010 – 2014
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Licensed Professional Teacher – March 2016
Skills
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Human Resources Management
Recruitment & Onboarding
Research & Data Management
Training and Development
Customer Service Excellence
Reporting & Documentation
Content Creation and Design (Canva, Microsoft PowerPoint, Google Slides)
Administrative Support & Coordination
Event Ticketing & Support
Tools & Software Proficiency
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JazzHR – Skilled in using JazzHR ATS for recruitment, job postings, and candidate management.
Zendesk – Experienced with Zendesk for customer service ticketing and support management.
Avaya, Aircall & Nextiva – Proficient in using softphone tools for team and client communication.
Google Workspace – Proficient in Google Workspace for email, file storage, collaboration, and communication.
Microsoft Outlook – Skilled in Outlook for email management, scheduling, and task organization.
Microsoft Teams – Experienced in Teams for collaboration, video conferencing, and file sharing.
Slack – Proficient in Slack for team communication and workflow integration.
Skype – Familiar with Skype for video calling and messaging.
Discord – Knowledgeable in Discord for voice, video, and text communication.
Google Chat – Experienced in Google Chat for team messaging and collaboration.
Box Drive – Proficient in Box Drive for cloud storage, file access, and real-time collaboration.
HubSpot, Salesforce, and other CRM Software – Experienced in managing customer relationships, tracking sales, and
enhancing customer service using CRM tools
