Marjoane Agbon Gigawin

I’m a versatile professional with over 10 years of experience in human resources, customer service, and admin operations. I’m passionate about improving processes, boosting team performance, and delivering top-notch service. My goal is to help organizations thrive with smart solutions that make a real impact!

• Training & Development

• Design and deliver training sessions (both in-person and virtual) that enhance team performance and product knowledge.

• Create and distribute training materials to improve team skills and understanding of company processes.

• Track and analyze training data to identify areas of improvement and provide actionable insights for leadership.

• Customer Service Excellence

• Manage a high volume of customer inquiries daily, resolving issues efficiently and maintaining high satisfaction levels.

• Utilize customer support tools (Zendesk, Avaya, Nextiva) to streamline communication and enhance service delivery.

• Build strong customer relationships, ensuring long-term satisfaction and loyalty.

• Administrative Support & Coordination

• Provide seamless administrative support, including scheduling, event management, and document handling.

• Assist in the organization and implementation of training, meetings, and focus groups to drive operational efficiency.

• Problem-Solving & Process Improvement

• Identify inefficiencies and implement solutions to enhance workflows and operational effectiveness.

• Continuously seek opportunities to improve processes, contributing to organizational growth and success.