Marjelou
Logrosa
About Me
Hi! I’m Jelou, a proactive General Virtual Assistant trained in General
Virtual Assistance. I help businesses grow by providing organized
administrative support, strategic social media management, and
effective lead researcher, ensuring you stay focused on what matters
most. I go beyond tasks, I anticipate needs, streamline processes, and
keep businesses running smoothly. I’m ready to make an impact for
your business.
MULTI-SKILLED VA
Professional Experience:
Lead Generation Executive / Social Media Manager
WildFire Growth
(June 2025 - Present)
Lead Generation: Built targeted prospect lists using LinkedIn Sales
Navigator, Apollo, and Prosp.ai. Managed outreach and pipelines
using Google Sheets and Claude.
Social Media Management: Created SEO-focused content with
Canva and ChatGPT for LinkedIn and Instagram. Drove engagement
and inbound leads.
Tools & Workflow: Proficient with Basecamp, Notion, and AI tools.
Fast learner, results-driven, and focused on helping SEO agencies
grow efficiently.
Provide
comprehensive
support
to
businesses
and
busy
professionals by handling both general administrative tasks and
Personal Information
Marjelou Logrosa
--
specialized services.
General Virtual Assistant
Bridgeway Pictures Worldwide
(May 2025 - Present)
Virtual & Executive Assistant: Proficient in calendar management,
meeting coordination, and executive support. Skilled in general
Education:
admin, data entry, and Google Workspace tools like Docs, Sheets,
Gmail, and Drive.
Lead Generation & Research: Proficient in prospecting, list building,
BS Civil Engineering
TECHNOLOGICAL INSTITUTE OF THE
PHILIPPINES
363 Casal St, Quiapo, Manila, 1001 Metro
Manila-
Top 5 Skills
CRM data management, and market research to support sales and
marketing strategies. Detail-oriented and resourceful in using AI tools
like ChatGPT for automation.
Social Media & Email Management: Experienced in content planning,
Canva design, engagement tracking, and inbox management. Helps
businesses stay organized, responsive, and visible online.
Lead Fraud & Claims Operations Representative
Wells Fargo Bank
(Oct 2024 - Present)
Fraud and Claims Team Lead: Supervised fraud specialists in high-
General VA
SMM
Funnel Building
Lead Generation
GoHighLevel
Podcast VA
risk transaction analysis, claims handling, and fraud prevention
strategies to ensure compliance with internal controls and
regulatory standards.
Process Improvement & QA Development: Identified workflow
inefficiencies,
developed
performance
metrics,
and
created
automated QA trackers using Excel Macros and VBA to monitor team
quality and productivity.
Team
Leadership
&
Collaboration:
Led
fraud
escalations,
coordinated with internal teams and vendors, and mentored junior
staff on complex claims.
Certifications
General Virtual Assistant Mastery Course
YOUR BEST VIRTUAL ASSISTANT
April 2025 - May 2025
Senior Fraud & Claims Operations Representative
Wells Fargo Bank
(May 2021 - Oct 2024)
Fraud Detection, KYC & Risk Mitigation: Conducted in-depth
investigations on suspicious transactions, verified customer
identity through KYC checks, and ensured compliance with US
regulations (Reg-E, Reg CC, FCRA, UDAAP), helping reduce fraud
losses and strengthen account integrity.
Lean Six Sigma White Belt Certification
Prof. Dr. Marcelo Machado Fernandes
March 2025 - April 2025
Process
Optimization
&
Training
Tools:
Created
process
enhancements, including a decision matrix and escalation guide,
to improve fraud resolution workflows and support onboarding
and upskilling of new fraud analysts.
Cross-Functional Collaboration & SME Support: Worked closely
Lean Six Sigma Yellow Belt Certification
Prof. Dr. Marcelo Machado Fernandes
April 2025 - May 2025
with fraud, compliance, and claims teams; acted as a subject
matter expert and mentor to junior staff on fraud trends, KYC
protocols, and regulatory best practices.
Customer Service Expert
Concentrix
June 2020 - May 2021
Customer Support & Issue Resolution: Delivered prompt and
accurate solutions to customer inquiries via phone, ensuring high
satisfaction by identifying needs, resolving concerns, and
escalating complex issues to appropriate teams.
Account Management & Service Updates: Reviewed client
accounts, provided timely updates on shredding services, and
maintained detailed records to ensure service accuracy and
transparency.
Client Relationship Management & Communication: Maintained
professional communication with customers and internal teams,
prioritized tasks efficiently, and consistently exceeded service
goals through strong work ethic and attention to detail.
Customer Service Representative
Startek Philippines
(July 2018 - Jun 2020)
Customer Support Specialist: Delivered high-quality service across
multiple channels (inbound/outbound calls, chat, email) for T-Mobile
products in a high-volume, fast-paced environment.
Problem Resolution & System Navigation: Resolved customer
inquiries efficiently while adhering to company policies, using
multiple CRM systems and tools to ensure a seamless experience.
Team Collaboration & Escalation Support: Coordinated with
supervisors and senior staff for complex issues, and provided
assistance to inbound agents to ensure accurate handling of product
and policy-related queries.
