Marivie Payuyo

WORK HISTORY Assoc Operations Supervisor JP Morgan Chase Bank, NA -PGSC | December 2010 - present MARIVIE PAYUYO Supervise and Manage performance of the team Handles exceptions items and resolves complex issues Assign work and set workflow priorities while monitoring daily business Handles migrations of various process and functions Review and recommend system and process improvement for the business Handles training for the team for the new process Create and handles various career trainings for Future Leaders Quality Assurance Analyst JP Morgan Chase Bank, NA - PGSC |June 2009 December 2010 CORE SKILLS Leadership Project Management Process Improvement Training Report Generation Research Customer Service Audit the quality of work by the Operations ensuring the Organization's expectations are achieved Evaluates the accuracy and completeness of the Job Aid or Procedures Submit quality assessment and recommendations to Operations Lead and Participate in Calibration Meeting Provides Quarterly and Year End Report Customer Service Representative JP Morgan Chase Bank, NA - PGSC |February 2006 - June 2009 CONTACT DETAILS Email:-LinkedIn: Marivie Payuyo Handles concerns and queries of our Customer through inbound communications such as calls and emails Process online payments on our Customer's accounts Provide information and assist in using online services of our business ACADEMIC HISTORY Philippine Christian University Bachelor of Science | Jun 1996- Marc 2000 BS Computer Science