Profile
Marivic Bartolo
Virtual Assistant/E-Commerce
Specialist
Contact
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I am in charge of remotely assisting business
management specialists. In addition to
conducting research and organizing data, I
represent my employer when I interact with
customers or clients and perform clerical
tasks such as document organization and
calendar updating.
In my previous position, I managed customer
support emails and worked with the team's
other virtual assistants to improve and
restructure the customer support process. I
intend to provide excellent customer service
in order to increase the company's overall
revenue growth.
-069 Sitio Pag-asa Brgy.
Pagsawitan Santa Cruz, Laguna
Philippines 4009
Employment History
Customer Service Representative, Floship
Limited, HK
May 2022 – October 2022
Skills
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Teamwork & Collaboration
Microsoft Excel
Helium 10
Google Sheets
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Ability to Multitask
Data Entry
Lead Generation
Product Research
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Adaptability
Track & Trace
Customer Service
Honesty
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Floship specializes in end-to-end global
logistics and fulfillment solutions for
emerging E-commerce companies and
large-scale crowdfunding campaigns,
trusted by over 1000+ global brands.
Reply to customer inquiries via the
ticketing system.
Process inquiry via the correct channel
which could be the proprietary operating
system or other web applications we use.
Sync regularly with the supervisors and
teams (multiple quick daily syncs).
provide regular feedback on streamlining
and automation suggestions which assist
to develop the core software product.
Track and trace – respond to the client’s
inquiries in regards to the tracking of their
inbound and outbound shipments (eg:
status/on hold/customs).
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Modifying and canceling orders of clients.
Sending emails to the warehouse (and
other third parties) regards to the status
of orders.
Assisting clients with their portal
problems (eg: tech/modify when pending
approval or fulfillment).
Marketing Sales Coordinator, Center
Point Builders Supply, Pagsanjan
Philippines
September 2002 – May 2022
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Center Point Builders Supply is a wellknown construction company in
Pagsanjan Laguna, offering a wide range
of finishing materials to meet all of your
home improvement or construction
needs
I am in charge of assisting marketing and
sales operations in the development of
promotional campaigns and marketing
strategies, as well as analyzing market
trends in order to present new products
and services that meet customer
demands and public interests.
Coordination of the sales team through
the management of schedules, the filing
of important documents, and the
communication of pertinent information;
ensuring the sufficiency of sales-related
equipment or material.
Responding to customer complaints and
providing after-sales support as needed.
Data Encoder , Golay Buchel Philippines
May 2001 – May 2002
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Golay Buchel is a leading company for
cutting and polishing stones (both natural
and man-made).
Entering data received from clients,
Maintaining databases and client files;
Scanning Documents,
Handling data-related tasks;
Entering accurate data;
Following all regulations, maintaining
confidentiality, and managing hard copies.
Education
Office Management, Laguna Santiago
Educational Foundation Santa Cruz,
Laguna Philippines
October 1997 – April 1999
Laguna Santiago Educational Foundation is a
college school located in Santa Cruz Laguna
Philippines. It is recognized as a private higher
education institution by the Commission on
Higher Education. It was established in 1947 and
is currently led by Architect Ariel Ting.
Secondary, Pedro Guevarra Memorial
National High School Santa Cruz, Laguna
June 1989 – April 1992
The Pedro Guevarra Memorial National High
School, formerly Laguna High School, was
established by virtue of a law passed by the
Insular Government on March 7, 1902. In that
same year, it was opened in a building owned by
the Falcon family (Santa Cruz) at the site of the
present home of the heirs of the late Dr. Basilio
Falcon.
The first principal was an American by the name
of Mr. Milly. In 1903 the school was transferred to
the neighboring municipality of Pagsanjan. It was
housed in what is now the town hall. The
principals were, successively, Mr. Gabot and Mr.
MacDermott. In 1911, however, the Provincial
Board of Laguna returned the High School to the
capital ( Santa Cruz).
Part Time Job
Amazon Product Researcher
June 2021 – November 2021
MMP Living – Beauty and Personal Care (Soap)
Data Entry / Lead Generation
December 2020 – May 2021
Kare Flooring – SPC Collection (Vinyl Planks)
Courses
Social Media Marketing and Management
Project Management
Amazon Product Research (FBA/FBM)
Amazon Seller Central Navigation
Shopify Account Setup and Dropshipping
Junglescout Product Research
Product Sourcing on Alibaba
eBay Product Listing
Online Arbitrage
Core Values
God – centeredness, integrity, and
respect.
References
Hazelle A. Romulo – CS / Operations CF –
Floship
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Maricel A. Ressureccion – Procurement
Officer -CPBS
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Jeanet M. Bagarinao – Supervisor – CPBS
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Nessy Torayno – Accelerate Creatives
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