Marivic A. Bartolo

Customer Service Representative, Floship Limited, HK

May 2022 – October 2022

·      Floship specializes in end-to-end global logistics and fulfillment solutions for emerging E-commerce companies and large-scale crowdfunding campaigns, trusted by over 1000+ global brands.

·      Reply to customer inquiries via the ticketing system.

·      Process inquiry via the correct channel which could be the proprietary operating system or other web applications we use.

·      Sync regularly with the supervisors and teams (multiple quick daily syncs).

·      provide regular feedback on streamlining and automation suggestions which assist to develop the core software product.

·      Track and trace – respond to the client’s inquiries in regards to the tracking of their inbound and outbound shipments (eg: status/on hold/customs).

·      Modifying and canceling orders of clients.

·      Sending emails to the warehouse (and other third parties) regards to the status of orders.

·      Assisting clients with their portal problems (eg: tech/modify when pending approval or fulfillment).