Marissa Cantre Sanglay

G E N E R A L A D M I N A S S I S T A N T Contact Phone - Email- Address Angono, Rizal, PH Expertise CRM tools user flow process flow customer support phone, SMS, E-mail and chat Reference Cherylene Azuela SynergyAccessand Scaffolds | Manager Phone - About Me Diligent, determined, and proactive. Specialized in Customer Service. Ambitious, eager to keep growing and evolving in my profession. Constantly developing new skills and abilities. Experience Synergy Access and Scaffolds Aug 2022 - Present Administrative Assistant Key Responsibilities Managing administrative requests and queries from senior managers Tracked Construction Project Schedules, timely or un-timely completion of project status. Provided Human Resource and payroll department backup as necessary. Filing forms and documents Wheelzy Sep 2022 - Feb 2023 CSR Key Responsibilities Take inbound and make outbound calls to prospective customers to sell their cars, give quotes and negotiate offers available to close the sale. Reply to customers via SMS or email. Do follow up calls after a pickup schedule has been set. Update or close client file when necessary Cataldo Ambulance Nov 2021 - July 2022 Pre-billing Coordinator Key Responsibilities Coordinate and communicate with the communications team and field crews to successfully complete and submit all required ambulance and chair car documentation. Manage patient files and trip records by entering and adjusting data. Resolve issues impacting the receipt of complete and accurate documentation by coordinating with both internal and external resources. Maintain confidentiality of patient data and related records. Represent Cataldo in a professional manner when communicating with healthcare partners. G E N E R A L A D M I N A S S I S T A N T Profile Links Onlinejobs.ph https://www.onlinejobs. ph/jobseekers/info/621 284 Upwork https://www.upwork.co m/freelancers/~01ad1e 874d6787c6aa? viewMode=1 Language English Reference Experience NuLoom Nov 2021 to January 2022 Email Support Key Responsibilities Prompt email response to customers. Document each customer’s question or problem as well as the resulting answer or solution. Develop customer service solution. Maintain service level. eBay Au Aug 2020 to Oct 2021 CSR Key Responsibilities Evaluate a member’s account and situation to provide accurate information to their specific problem or concern. Reliably follow up with customers on issues that were not able to be resolved during a single contact. Be empathetic to customer concerns and display a sincere desire to serve. Flexiti Financial Feb 2018 to July 2020 CSR Key Responsibilities As a Customer Service Representative of Flexiti Financial, I am responsible for managing all email and phone calls of merchant or business partner inquiries. The Results Companies - SPRINT March 2015 to Oct 2017 Sales Representative Key Responsibilities Generating leads. Answering client questions about credit terms, products, prices, and availability. Meeting or exceeding sales goals. Negotiating all contracts with prospective clients. Helping determine pricing schedules for quotes, promotions, and negotiations. Giving sales presentations to a range of prospective clients. Preparing and submitting sales contracts for orders. G E N E R A L A D M I N A S S I S T A N T Experience Convergys - DirecTV June 2012 to Feb 2015 CSR Key Responsibilities Ensure great customer service while reviewing and resolving all customer issues. Upgraded services ensuring more revenue for DirecTV. Processed payments. Set up appointments for upgraded service installation. Teleperformance - SPRINT May 2010 to May 2012 CSR Key Responsibilities Maintained customer satisfaction while maintaining company standards Balance the needs of the company with the needs of the customers Review and explain billing. Collaborated extensively with the customer to resolve billing problems, account activation, technical issues and in addition to other general service issues to retain their services. Maintained exceptional knowledge of our products and services to understand customers’ needs. . MANTEC CO. LTD April 2007 to April 2010 Quality Inspector Key Responsibilities monitors the quality of incoming and outgoing products or materials for a company. As quality control inspector, we are tasked with conducting tests, analyzing measurements, and overseeing production processes. I work in assembly lines or production departments.