Mario Belis Dilone

Mario Belis Dilone Age 29 Address: Calle Manuel de Jesús Troncoso #13, Torre Biltmore XIV, Ensanche Paraíso, Santo Domingo Phonel:- Cel:- E-mail- Career Summary: 5 Years of experience in customer service and Technical Support. 4 Years of experience in Sales, Management and Training Started my career as Technical support agent with Western digital in 2009, after 4 years moved over to a sales office as Team lead / Sales agent. Continued as Operations manager for a sales project (Outbound/ Cold calling) in 2014. In 2016 continued my career as a commercial consultant for PAE Group, Mexico. In 2016 served as Training Manager for the Chinese Giant Huawei Technologies (Dominican Republic branch). Ultimately in 2018 Started as Customer Experience Manager for My Real Page as a remote contractor. Work Experience: (Santo Domingo) My Real Page Position – Customer Experience Manager. Current (Santo Domingo - 2017) Huawei Dominicana Position – Training Manager. Achieved goals: Increase in revenue through a new training program based on the customer’s experience and the value of the products (Mobile Devices.) (Santo Domingo - 2016) Outsource by GEPAE Position – Commercial Consultant. Achieved goals: Positioning of the brand in the local market, opening to new business lines, creation of commercial relationships with new clients in the BPO field, Pushed innovation and updated processes. (Santo Domingo 2014 - 2016) KMA Consulting and Outsourcing Solutions S.R.L., Position – Operations Manager.. Achieved goals: Lifted off the project from the ground, progressive increase of profit margins, positioning of the company in the BPO radar, opening of new business lines. (Santo Domingo – 2013 - 2014) Media Revolution S.R.L., Position – Supervisor / Sales Agent. Achieved goals: Compliance with pre-stablished metrics, creation of new metrics based on results, increase of 30% in performance during my period there, creation of new methods of training for new employees. (Santo Domingo 2013) Xerox Position – Sprint Tech Support. Performed Tasks: Provide Technical Support for Sprint Cellular. (Santo Domingo-) Stream Global Services Position – Western Digital Tech Support Performed Tasks: Provide Technical Support for Network drives and consumer products. Studies: Year: 2007 - 2009 (Santo Domingo) Titulo: Lic. Clinical Psicology (Incomplete) Year: 2011 - 2013 (Santo Domingo) Titulo: Ing. Industrial (Incomplete) Universidad Autónoma de Santo Domingo (UASD) Instituto Tecnológico de Santo Domingo (INTEC) Languages: Español Ingles References: Angel Mejia Ricart Optu Position: Project Coordinator Teléfono - Cesar Polanco Instituto de Aviacion Civil Position: Legal Consultant Teléfono - Juan Tolentino Outsource by GEPAE Position: Analista Contable Teléfono - Native Native