Marinelle Nobleza

MARINELLE NOBLEZA Account Receivable Associate E DUCAT I ON PANPACIFIC UNIVERSITY NORTH PHILIPPINES 2 0 2 1 -2 0 2 2 Bachelor of Science in Hospitality Management P R OF I L E Employed as an Accounts Receivable Associate, I am results-oriented and possess a solid background in collections and customer service. WORK EXPERIENCE ACCOUNT RECEIVABLE ASSOCIATE (NABIS) 10/28/2024 - PRESENT I manage payment collections by scheduling pickups, sending reminders, and responding to inquiries via email and calls. Using Zendesk and spreadsheets, I track payments and coordinate with brands and retailers to ensure timely receivables. CUSTOMER SERVICE REPRESENTATIVE FEDEX LOGISTICS AT TELUS INTERNATIONAL 7/2024 - 10/2024 Assist customers with tracking and tracing packages by filing report cases with stations and facilities, ensurin timely resolution and efficient package management. CONTACT ME-- D re a m c re s t H o m e s , M a lo lo s B u la c a n LARGO MESSAGING / CHAT SUPPORT | ALORICA PHILIPPINES 2/2024 - 07-2024 Assist customers with general inquiries, troubleshootin steps, and service discussions via chat support. Provide guidance on available products and services, helping customers make informed purchasing decisions COLLECTIONS ACCOUNT Teleperformance 08-2022 - 1/2024 Managed inbound and outbound calls to assist customers with billing inquiries, payment processing, and troubleshooting. Provided solutions to reduce monthly billing costs and improve customer satisfaction. Accounts Payable Manager Back Office for Utility Billing | Teleperformance Philippines Handled outbound calls and updated billing information for utility accounts.