Marilou Way As

Marilou Way-as Cruz, La Trinidad Benguet 2601 ·- Email:-OBJECTIVES: Customer service representative with over six years’ experience in telephone and chat customer service. Experience with sales, troubleshooting and customer care. Handling customer complaints and maintaining a positive and friendly disposition. Hoping to use my wealth of experience to attain employment in a customer service role. EXPERIENCE: CUSTOMER SERVICE SPECIALIST HORIZON BLUE CROSS BLUE SHIELD OF NEW JERSEY (SITEL) MARCH 2014-JUNE 2016 • Processed healthcare claims. CUSTOMER SERVICE SPECIALIST AT&T/DIRECT TV (CONVERGYS) JUNE 2016 – OCTOBER 2017 • • • Give appropriate information to answer question, trouble shoot issues, and resolve complaints. Discussing billing issues with customers and offering possible solutions. Providing information on additional products and services. CUSTOMER SERVICE SPECIALIST EBAY (CONVERGYS) OCTOBER 2017 – NOVEMBER 2020 • • • Provided accurate and appropriate information in response to customer inquiries. Assisted members in creating a listing. Informed customers on billing procedures. EDUCATION: BACHELOR OF SCIENCE IN BIOLOGY, NUEVA VIZCAYA STATE UNIVERSITY SECONDARY, ALDERSGATE COLLEGE- PRIMARY, ALDERSGATE COLLEGE- - SKILLS: • • Responding Quickly Time Management • • • Empathy Customer Service Written and Verbal Communication