Marilou Graza

Marilou de Leon Graza SKILLS ● ● ● ● Provide customer support via PHONE, EMAIL and LIVE CHAT; Knowledgeable on Email Outreach Data Entry Knowledgeable in using the following systems and applications: ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ DUBSADO Whatsapp Calendly and Google Calendar Google Documents and Spreadsheets Microsoft Word and Excel BUFFER AHREFS SERPWORX HUNTER.IO BUZZSTREAM HUBSTAFF CANVA TRELLO ❖ ❖ ❖ ❖ ❖ Slack ASANA Zoom Skype Adobe Reader WORK EXPERIENCE BocaBay Insurance Agency(Florida) - Quoting Specialist / Telemarketer June 1, 2021 to Jan 28, 2022 ● Inbound calls for clients looking for Home Owners Insurance ● Do outbound calls to provide quote and prices for HomeOwners Insurance ● Upsell car Insurance ● Send End of day and End of Week Report for calls received and outbound calls ● Quote clients for their homeowner insurance ● Making follow ups via email, text or phone calls regarding their interest on the quote or price of homeowners insurance Total Consultancy, Hong Kong— Virtual Assistant August 10, 2018 - December 3, 2018 ● ● ● ● Fill out and complete court documents Create company logo, designs for flyers and costs; Write articles for vlog; Research on requirements on getting different kinds of Visas in every country. Migratory Maps, Australia— Virtual Assistant June 2017 - September 2017 ● Research vlog editor/author emails using the application HUNTER.IO and put it on Excel sheet ● Send out 250 emails per day for their outreach program Alorica, Cubao, Philippines— Customer Service / Sales Representative (Time Warner Cable account) June 2014 - January 2017 ● Assist new and existing customers about new TV INTERNET and PHONE plans, and upgrades; ● Assist on billing concerns; ● Trained on assisting via PHONE, EMAIL and LIVE CHAT EDUCATION PASS COLLEGE — Bachelor of Science in Hotel and Restaurant Management June 2005 - March 2009, Pangasinan, Philippines Secondary Education June 2001 - April 2005 Alaminos City National High School Elementary Education June 1996 - March 2001 Alaminos City Central School