- Reply rate:
- -
- Availability:
- Full-time (40 hrs/wk)
- Age:
- 37 years old
- Location:
- Malabon City, Manila, Philippines
- Experience:
- 5 years
Marilou de Leon Graza
SKILLS
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Provide customer support via PHONE, EMAIL and LIVE CHAT;
Knowledgeable on Email Outreach
Data Entry
Knowledgeable in using the following systems and applications:
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DUBSADO
Whatsapp
Calendly and Google Calendar
Google Documents and Spreadsheets
Microsoft Word and Excel
BUFFER
AHREFS
SERPWORX
HUNTER.IO
BUZZSTREAM
HUBSTAFF
CANVA
TRELLO
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Slack
ASANA
Zoom
Skype
Adobe Reader
WORK EXPERIENCE
BocaBay Insurance Agency(Florida) - Quoting Specialist / Telemarketer
June 1, 2021 to Jan 28, 2022
● Inbound calls for clients looking for Home Owners Insurance
● Do outbound calls to provide quote and prices for HomeOwners
Insurance
● Upsell car Insurance
● Send End of day and End of Week Report for calls received and
outbound calls
● Quote clients for their homeowner insurance
● Making follow ups via email, text or phone calls regarding their interest
on the quote or price of homeowners insurance
Total Consultancy, Hong Kong— Virtual Assistant
August 10, 2018 - December 3, 2018
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Fill out and complete court documents
Create company logo, designs for flyers and costs;
Write articles for vlog;
Research on requirements on getting different kinds of Visas in every
country.
Migratory Maps, Australia— Virtual Assistant
June 2017 - September 2017
● Research vlog editor/author emails using the application HUNTER.IO and
put it on Excel sheet
● Send out 250 emails per day for their outreach program
Alorica, Cubao, Philippines— Customer Service / Sales Representative
(Time Warner Cable account)
June 2014 - January 2017
● Assist new and existing customers about new TV INTERNET and PHONE
plans, and upgrades;
● Assist on billing concerns;
● Trained on assisting via PHONE, EMAIL and LIVE CHAT
EDUCATION
PASS COLLEGE — Bachelor of Science in Hotel and Restaurant Management
June 2005 - March 2009, Pangasinan, Philippines
Secondary Education
June 2001 - April 2005
Alaminos City National High School
Elementary Education
June 1996 - March 2001
Alaminos City Central School
