Marifell

Marifell Santos Customer Service/Virtual Assistant WORK EXPERIENCE Customer Support Specialist CONTACT ME 168 Bagong Silahis, ParangParang, Orani, Bataan- Task Us | Meycauayan Bulacan Provides post-sale technical support services to customers, this includes troubleshooting, problem resolution, and maintenance. As well as supporting our customers, your understanding of the software is vital in ensuring our customers are optimising the software to its full and delivering the best customer experience for our clients. Customer Support Senior Associate WNS Global Services | Quezon City EDUCATION Customer Support Representative Bataan Peninsula State University Majorel | Clark Pampanga SKILLS Microsoft Office - Word, Powerpoint, Excel Photo editing - Canva January 2020 - March 2021 Manage concerns about transportations, accommodations, insurance and other travel services thru voice, email and chat supporting travel accounts. Enter data into our computer reservations systems and GDS systems (AMADEUS AND SABRE). Bachelor in Elementary Education- April 2021 - September 2022 June 2018 - December 2019 Responsible for evaluating online social media and advertising content in conjunction with policy. Visually navigate and review images and textbased content through internally developed applications. Participate in meetings to discuss findings and ongoing recommendations. Use internally developed applications to generate quality reports. Responsible for working with engineering and linguistics to help improve the quality of next generation web services. GDS - Amadeus and Sabre Technical Support Representative CRM Software - Mindbody Knowledge internet-based software Strong Verbal and Written Communication Problem-solving Skills Data Analysis - Content Reviewer IQOR Philippines | Clark Pampanga May 2017 - May 2018 Effectively manage a high-volume of inbound and outbound customer calls for telco account. Accurately documented, researched and resolved customer service issues. Troubleshoot smartphones, perform changes on account as requested and explains bill if needed. Promote client's product. REFERENCES I hereby Certify that the above information is true and correct. Marifell Santos