Marife G. Quintana

Name:QUINTANA, MARIFE M. Email-Birthdate:April 18, 1981 Gender:Female Nationality:Filipino Mobile #:- Address:B6 L21 Ph1B Mary Homes Subd. Molino lV Bacoor, Cavite, 4102 Main Add:B7 L1 Ph3 Dacudao Subd. Panabo City, Davao del Norte OBJECTIVE: To be able to enhance knowledge and capabilities in providing excellent customer service/ become a reliable Virtual Assistant. HANDLED ACCOUNTS: Identity Theft Prevention for 2 months Hotel Reservation for 1 year and 5 months Banking and Finance for 1 year and 2 months Student Loan for 1 month Credit Card Fraud Prevention for 1 year and 2 months Deposit Review for 5 yrs Process Executive 2 for Suntrust since June 2015- Jan 2016 Customer Service Rep for Synchrony Financial from Feb 2016 till present QUALIFICATIONS: Graduated with a Language and Literature degree at the University of Southeastern Philippines in March 2002 Excellent second language communication skills Willing to learn more and highly motivated Can definitely adapt to process changes and shifting schedules. Able to do multi- tasking Availability:Anytime EMPLOYMENT HISTORY: Company Name:SYNCHRONY FINANCIAL From:February 01, 2016 To:June 5 2017 Position:Customer Service Representative Work Description: Provides accurate information regarding customers’ Credit Card account information for SAMS and WALMART portfolio. Processes account closing Assists customers in requesting, activating, deactivating credit cards; interest fee and late fee disputes/ reversals. Coordinates with the In store ( branch) managers,/representatives and other different bank departments like fraud risk operations, credit card and client first solutions. Makes sure to have the accounts notated for future reference. Responsible for customer retention by providing excellent customer service. Company Name:INFOSYS From:June2015 To:January 2016 Position:Process Executive 2 Work Description: Provides accurate information regarding client’s account information like current and available balance, transactions, charges and fees Processes account closing Assists clients in ordering, activating, deactivating debit cards; processing fee dispute/ reversal, transferring money between client’s accounts. Coordinates with the financial centers’ ( branch) managers,/representatives and other different bank departments like fraud risk operations, credit card and client first solutions. Makes sure to have the accounts notated for future reference Responsible for customer retention by providing excellent customer service. Company Name:JP Morgan Chase and Co. From:May 2010 To:Present Position:Risk Operations Analyst Work Description: Reviews customer profile Reviews account profile Reviews account transactions Reviews image check deposit- calls maker/ paying bank for any check discrepancies, funds availability and issuance/ validity of the check. Releases or holds check deposits. Restrict account if necessary. Company Name:CONVERGYS PHILIPPINES From:Feb 2009 To:April 2010 Position:Fraud Prevention Specialist Work Description: Assists customers in preventing fraud to happen in their account. Reviews customer’s account to determine if there is any fraudulent activity going on. Verifies transaction with the customer Processes security closure to prevent further fraudulent activity Educates customers on how to protect their account from being fraudulently used Company Name:PEOPLE SUPPORT PHILS INC. From:May 2006 To:Feb 2009 Position:Customer Service Representative Work Description:Hotel Reservation Representative – May 2006 to Oct. 2009 Works with one of the US hotel reservation companies Provides accurate information to customers who are inquiring about availability, rates and accommodation in a specific city and state that the customer would like to stay. Assists customers who would like to make a reservation in an account serviced hotels in the US Coordinates with the in-house hotel managers or representatives for hotel information that is not available in the system Gives out proper alternative/ resolutions should unavoidable circumstances arises during the accommodation Banking and Finance Representative-- Oct 2007 to Dec 2008 Provides accurate information regarding customer’s account information like current and available balance, transactions, charges and interests. Processes account closing and opening Assists customers in activating, deactivating their debit and master cards, filing card transaction claims/ dispute, processing fee dispute/ reversal, transferring money from the customer’s one account to another Coordinates with the financial centers’ ( branch) managers,/representatives and other different bank departments like fraud risk operations, credit card and manager resolutions group Sends out e-forms should the request needs to be processed by back office Makes sure to have the accounts notated for future reference Responsible for customer retention by providing excellent customer service. Student Federal/ Private Loan ( Delinquent accounts)--- Dec 2008 to Jan 2009 Contacts borrower/ co- borrower for a delinquent loan account Resolves delinquent accounts by convincing the borrower to make a payment or by processing deferments or forbearance Leaves a message to an answering machine or a third party should the borrower is unavailable Leaves documentation for the action taken in the account for future reference. Company Name:One Call Does It All From:Feb 2006 To:April 2006 Position:Agent/ Telemarketer Work Description:Identity Theft Works with one of the US identity theft protection companies Persuades customers to apply for identity theft protection Gives out proper alternatives/ resolutions should unavoidable circumstances arise during the application Company Name:Oliver Industrial Products From:May 2005 To:Nov 2005 Position:Secretary Work Description: Provides the company with minutes of meeting, time , places and requests contributions of items for the agenda Prepares agenda for the meetings along with any supporting documentation distributed to members in advance of the meetings Records weekly report for collectibles, sales , expenses and salaries Company Name:New City Commercial Center From:Feb 2003 To:Aug 2003 Position:Sales Associate Work Description: Arranges merchandise and accommodates shopping customers Reports to a direct supervisor for validation of sales and purchases Company Name:New City Commercial Center From:June 2002 To:Feb 2003 Position:Telephone Operator Work Description: Operates switchboard to relay incoming, outgoing and inter-office calls Supplies information to callers and record messages Keeps record of calls placed Performs clerical duties, such as typing, proofreading and sorting mail REFERENCE: Name:Gus Stephen Jacala Contact No.:- Position:Team Manager Company:Synchrony Financial Name:Maria Christine Cavitana Contact No.:- Position:Team Manager Company Synchrony Financial