Mariette Jean D. Alamis
Paranaque • 1007
MOBILE- • E-MAIL-• SKYPE mjdalamis
EXPERIENCEIndependent Contractor – Content/Article Writer (April 2019 – Present)
Writing 500- to 1,500-word articles for online websites and magazines pertaining to weddings, parenting, employment, self-help, and tourism.
Independent Contractor – Project Coordinator at Bidvine Ltd. (September 1, 2018 – August 7, 2019)
Responsible for managing the profile enhancement process, for service professionals that use Bidvine, from start to finish. The main KPI associated ensuring that this process is completed within 2 business days.
Managing inbound Profile Enhancement (PE) requests for professionals of Bidvine.
Responsible for updating Profile Enhancement status in the system.
Liaising with Bidvine’s creative design firm who manages the creation of logos, using Upwork to create milestones, and paying the firm on time.
Uploading logos on the system.
Updating provider success agents throughout the process and hold them accountable to closing the process loop with the professional.
Liaising with Bidvine copywriters to ensure the process is moving smoothly and, when required, requesting re-writes.
Reaching out to the professionals directly for additional input.
Daily reporting of Profile Enhancement activities.
Independent Contractor – User Success Agent at Bidvine Ltd. (June 6, 2016 – August 31, 2018)
Provides operational support and related tasks.
Responds to inquiries of both customers be it professional or household relating to their business transactions via email.
Responds to voice mails, chats, and emails of customer inquiries.
Processes onboarding of applications of professionals by doing some background checks on them.
Lead generation of professionals who may cater to customer requests.
Sends outbound marketing emails and other promotional offers.
Zendesk trained.
Intercom trained.
Freelance Transcriptionist – Home-based (February 2014 – Present)
General transcription of voice files including podcasts, videos, webinars, state law television shows, audio books, interviews, legal documents, etc.
Independent Contractor – Medical Transcriptionist – MT Equip (June 2005 – September 2014)
Transcribes accurately, utilizing correct punctuation, grammar and spelling, and edits for inconsistencies.
Maintains/consults references for medical procedures and terminology.
Keeps a transcription log.
Follows up on physicians' missing and/or late dictation, returns printed or electronic report in a timely fashion.
Performs quality assurance check. May maintain disk and disk backup system.
Collects, tabulates, and generates reports on statistical data, as appropriate.
Creates Microsoft PowerPoint presentations for physicians.
Travel Agent – PeopleSupport (June 2001 – June 2003)
Responds to customers' inquiries related to flight, hotel, and car reservations.
Coordinates with the different international airlines regarding flight updates or changes or customer requests.
Filters and escalates inquiries related to other aspects of the account to the appropriate department.
Accepts additional projects or areas of responsibility that will improve the team's performance.
TRAINING /
CERTIFICATIONSFoundations of Customer Service
Part 1 – March 18, 2017
Part 2 – March 25, 2017
Customer Service training to develop one’s ability to understand and effectively respond to customer’s needs and concerns.
Zendesk
June 7-8, 2017
Well versed in the use of the platform by answering emails, voice mails, and (sometimes) calls.
Medical Transcription Training
January 2005 to June 2005
Gained Medical Transcription Certification through a series of training that involves all medical related terms, processes, prescriptions, etc.
EDUCATIONDLSU – College of Saint Benilde
Malate, Manila
Undergraduate BSBA – Computer Applications
De La Salle University -)
Malate, Manila
Undergraduate BS Chemistry
St. Scholastica’s College -)
Malate Manila
High School Graduate
REFERENCESSharon Michele Taray
MT Equip-
Russela Torres
InfoNXX -
Oliver Espinosa
PeopleSupport-
Kyle Joselle Aviso
Bidvine Ltd-
