Marielle Gongob

MARIELLE GONGOB V I R T U A L A S S I S T A N T I am passionate about helping busy business owners, executives, and entrepreneurs. To maximize their time and reach ambitious goals. PROFESSIONAL CAREER CONTACT INFORMATION Customer Service Expert I am a creative and high-achieving result-oriented person with over 11-year experience in Customer Service in the Hospitality - Industry. A dedicated team player with strong analytical skills - and can handle pressure situations to resolve issues and deliver Maria, Siquijor, Philippines fast results. -Client Success Management www.linkedin.com/in/gongobmarielle I was in charge of building close long-term client relationships with our partners. I assisted our partners in the EDUCATIONAL BACKGROUND onboarding process to scale their business by implementing standard procedures to increase guest experience and revenue and training the hotel personnel to use the operating system. Siquijor State College BS IN S.Y. HOTEL & RESTAURANT MANAGEMENT - WORK EXPERIENCE Area Business Manager/ Client Success Manager Front Office Supervisor OYO CROWN PHILIPPINES MARCH 2019 - MAY JUNE 2021 Guides property owners with the necessary steps to Responsible for the performance of each hotel in the region. ·Plan and implement operations, systems, and procedures. MARRIOTT 2017 - CENTER BORACAY Front Office Team Leader CROWN REGENCY 2012 - JUNE RESORT & CONVENTION CENTER BORACAY 2013 HOTEL Train newly hired front office staff. DUBAI 2018 Train and motivate newly hired staff. Front Office Associate CROWN JULY Front Desk Agent REGENCY 2011 - JUNE RESORT & CONVENTION CENTER 2012 Register guests and assigns rooms MARRIOTT MARQUIS SEPT - DEC CONVENTION Oversee the FO operation within the shift. Ensure to deliver guest satisfaction during the stay. 2015 & 2015 Address guest needs and concerns promptly. JUNE MARQUIS OCT RESORT MARCH Supervises the front office to ensure efficient and profitable Senior Front Desk Agent DEC - operation. complete the partnership JW REGENCY 2013 CITY CENTER DOHA Perform cashier-related functions. 2017 Process all check-ins and check-outs of hotel guests. ·Supply guests with directions and information regarding property and local areas of interest. Cashier THE TINDER JULY 2010 - BOX MACTAN JUNE ISLAND CEBU 2011 Greet customers entering the establishment. Receive payment thru cash or credit card. BORACAY