Mariefel Alferez

MA MARIEFEL ALFEREZ CUSTOMER SERVICE REPRESENTATIVE CONTACT PROFILE SUMMARY --Prk-2 Sta.cruz Bankas Heights Davao City, Davao del sur 8000 EDUCATION UNDER GRADUATE 2021 DAVAO CENTRAL COLLEGE Hotel and Restaurant Management 2018 - 2020 BROKENSHIRE COLLEGE OF TORIL Humanities and Social Sciences Experienced Call Center professional experienced in delivering excellent customer service in high-pressure environments. Proficient in managing calls, resolving issues, and meeting performance targets. Strong communicator focused on active listening and problem-solving, and skilled in training teams to enhance customer satisfaction. WORK EXPERIENCE IBEX DAVAO Chat/Email Support 08|19|2024 - 01|10|2025 Assisted clients with job postings and billing inquiries through chat and email, ensuring smooth platform navigation and prompt issue resolution. Six-Eleven Solutions Outbound/Inbound Sales 05|27|2024 - 08|05|2024| Assisted clients with tax approval processes through inbound and outbound calls, provided guidance on requirements, and ensured smooth application completion. SKILLS Problem-Solving Skills Adaptability Technical Knowledge Customer Service Tools Product Knowledge Communication Skills Flatworld Solution Appointment Setter 03|06|2024 - 05|17|2024| Made outbound calls to set 12+ daily appointments, assisted clients with Boardzi membership, and ensured a smooth onboarding process. VXI Davao Technical Support 01|19|2023 - 02|24|2024 Provided troubleshooting for mobile phone issues, assisted customers with billing inquiries, and promoted mobile phone sales through effective product recommendations. TOOLS Salesforce Jira Service Desk Zendesk Support Calendly OmniChannel ViciDial Canva Microsoft Excel Java Zhanji Business Solution Outbound Sales 04|12|2021 - 11|28|2023 Conducted outbound calls to sell auto insurance, built customer relationships, handled objections, and closed sales to meet targets.