Marie Zlatova

I am a dedicated and customer-focused professional with over four years of experience in account management, customer success, and client relationship management. My career has been centered on understanding customer needs, fostering trust, and delivering tailored solutions that drive both satisfaction and long-term success. Fluent in multiple languages, I bring a global perspective and the ability to communicate effectively across diverse markets, ensuring strong and meaningful connections.

In my previous roles, I have had the privilege of managing large and diverse client portfolios, often exceeding expectations by focusing on collaboration and strategic planning. As Media Services Manager at Aanicca Ventures Inc., I was responsible for overseeing a portfolio of 200 global clients. Through personalized strategies and consistent communication, I contributed to a 40% revenue increase and enhanced client retention by 25%. These outcomes were a result of closely analyzing performance metrics, identifying areas for growth, and implementing solutions that aligned with both client and company goals.

What sets me apart is my commitment to continuous improvement and adaptability. In fast-paced environments, I have consistently optimized processes and improved customer engagement by leveraging data insights and collaborating with cross-functional teams. My technical proficiency with CRM tools and SaaS platforms allows me to navigate complex systems with ease, while my interpersonal skills ensure that every interaction is meaningful and productive.

I believe that exceptional customer success stems from understanding clients’ challenges and acting as a trusted advisor. My goal is to create an environment where customers feel supported and valued, driving loyalty and long-term partnerships. As someone who thrives on helping others achieve their objectives, I am excited to bring my skills and passion to a Customer Success Manager role, where I can contribute to both customer and organizational growth.

With a solid foundation in business administration and international experience, I am eager to take on new challenges and continue learning. I am motivated to contribute to an organization where I can align my dedication to customer success with a shared vision for excellence.