Marie Seychelle Capacite

EXPERIENCE MARIE SEYCHELLE CAPACITE TELEPERFORMANCE - EXPEDIA ELITE ACCOUNT Asiatown I.T Park, Apas, Cebu City, Cebu Customer Service Representative - February 2013 to October 2014 THE RESULTS COMPANIES - SPRINT ACCOUNT One World Center Building, Mactan Newtown, Newtown Blvd, Lapu-Lapu City, Cebu Customer Service Representative - October 2014 to June 2015 Subject Matter Expert – June 2015 to April 2017 CONCENTRIX CVG PH - Microsoft Surface 4th floor J Centre Mall Bakilid, Mandaue City, Cebu 6014 Mandaue City, Cebu, Philippines -- Technical Support Associate - May 2018 to December 2018 Subject Matter Expert - December 2018 to March 2020 Team Leader Trainee / Supervisor - March 2020 up to January 2022 AUTOBOUTIQUE FLORIDA – Automotive 9012 Beach Blvd., Jacksonville, Florida 32216 Appointment Setter Associate – January 2022 to November 2023 Team Leader – November 2023 until current EDUCATION University of Cebu - Banilad Campus 2nd Year Bachelor of Science in Nursing- Saint Louis College - Cebu (High School) PERSONAL SKILLS Highly Efficient Learner with WellDeveloped problem-solving skills Basic Knowledge in Computer Hardware and software troubleshooting using previous experiences and online sources Customer Service Handling Good team player Quick and always eager to learn new things ACHIEVEMENTS Top Agent for NCP (Next Call Prevention) Top in AHT (Average Handling Time) Top Agent of the Month Top Agent of the Quarter Top SME Top Repair Specialist Top Team Leader Top Team TRAININGS Leadership Training Lean Six Sigma Yellow Bely Training