MARIE ROQUE
Expert and Elite Virtual Assistant
Profile
Hi there! I'm Marie, an experienced administrative specialist passionate
about organization. With 8+ years of expertise in email management,
scheduling, CRM data entry, and design, I streamline tasks to help clients
excel hassle-free. Let me handle the details so you can shine in your craft
Work Experience
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June
2023
Feb
2024
At Ease Flexcare Solutions
HR Assistant/Recruitment Specialist
Responsibilities:
Developed new business branch in collaboration with owner
Conducted new hire orientations and recruited for FlexCare
Managed candidate tracking, scheduling, and feedback
Conducted comprehensive candidate vetting and background
checks
Utilized recruitment platforms and social media for position
Education
Bachelor of Science in
Nursing
Far Eastern University
2008 - 2010
postings
June
2023
Feb
2024
At Ease Flexcare Solutions
Staffing Specialist
Responsibilities:
Directly reported to CEO/Owner, overseeing childcare staffing
operations
Collaborated with local families and corporate staffing firms
Secondary Education
Managed scheduling for temporary childcare positions
2004 - 2008
requirements
Responded to inquiries and coordinated with families as per their
Dominican College
Expertise
Staffing & Scheduling
Administrative
Assistance
Email Handling &
Management
Simple Graphic
Design
Customer Service
CRM Management
Language
English
Liaised with backup care providers to facilitate bookings promptly
May
2016
May
2023
Crunch Care Inc
Operations Associate/Staffing Coordinator
Responsibilities:
Managed client inquiries and concerns via email, phone, and text.
Matched client requests with available care providers.
Accepted positions through online portals.
Utilized online system to broadcast open positions with exclusive
staffing times.
Recorded filled positions in ZOHO system and encoded job orders.
Facilitated authorization and sent booking forms to candidates.
July
2014
June
2016
The Results Companies
Customer Service Professional
Responsibilities:
Managed operations for two distinct departments within the
company.
Provided customer service for a US healthcare department.
Currently overseeing financial operations for a renowned US
discount retailer.
Work Experience
May
2013
Dec
2013
Synnex Concentrix
Technical Support Representative/Customer Support Representative
Responsibilities:
Oversaw satellite TV services, handling inquiries regarding new subscriptions, billing, and channel
packages.
Offered tailored solutions to address customer inquiries and technical challenges effectively.
Employed troubleshooting techniques and support resources to ensure excellent customer support.
Arranged replacements for faulty equipment and coordinated field technician appointments for
signal or satellite dish issues assessment.
May
2012
May
2013
Sykes Asia Inc
Customer Service Representative
Responsibilities:
Managed hotel reservations account, assisting customers with booking, changes, and cancellations.
Provided hotel information and resolved complaints, escalating issues as needed.
Coordinated with hotel staff globally to meet customer needs and address reservations issues.
Analyzed problems to formulate effective solutions and ensure customer satisfaction.
Utilized efax to communicate with hotels worldwide and resolve reservation discrepancies.
Aug
2010
May
2012
Fusion BPO Services, Phils., Inc.
Telephone Sales Specialist
Responsibilities:
Managed accounts for both US and UK clients.
Handled a survey account representing a consulting company for UK charities.
Worked with another UK account conducting lifestyle surveys for leading companies.
Managed a US account representing an online directory and search engine, responsible for verifying
and updating business information.
Nov
2009
-
A&J Toolings
Administrative Assistant
Responsibilities:
Aug
Supported administrative functions for a machine shop.
2010
Drafted correspondence, reports, and memos.
Transcribed information between forms and computer files.
Managed mail, maintained files, and performed document filing.
Handled incoming calls, providing information or routing to appropriate personnel.
Coordinated meetings, established delivery schedules, and monitored progress.
